Erin Cavanagh
Donegal
Summary
Outgoing and friendly individual with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with a diligent and well-organised mentality. Well-versed in working under pressure in a fast-paced environment; creating personalised customer experiences in a friendly and professional manner. Experience across many hospitality sectors, enhancing skills such as teamwork, clear and concise communication, patience, and multi-tasking. Overall, a hardworking and passionate job-seeker, eager to please customers and create a fun and enjoyable work-place.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Manager at Rawdons Bar and Off-license
Mick and Francis Cavanagh
01.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created standard operating procedures to ensure consistency and efficiency.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Nanny
Susannah Hamilton
10.2021 - 10.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries within the household which helped maintain consistency across all environments.
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Planned and supervised extra-curricular activities such as arts and crafts, music, cooking, and free play.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Fostered creativity through art projects, music appreciation, and imaginative play.
Barista at Brick and Feather
Clodagh Ní Bhroin
06.2021 - 09.2021
- Maintained a clean and organised workspace for optimal productivity and safety.
- Prepared specialty drinks such as cappuccinos, lattes, flat whites and mochas.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs.
- Contributed to a positive team environment through communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to food hygiene regulations, minimising the risk of contamination among customers.
- Sanitised equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Waitress at The Castle Inn
Colm Kelly and Liam Havlin
05.2020 - 08.2021
- Exhibited strong multitasking abilities, serving tables and taking orders while delivering a prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Polished and wrapped cutlery ready for the turnover of tables.
Education
Bachelor of Arts - Social Care Practice
Atlantic Technological University Sligo
Sligo, Ireland05.2020
High School Diploma -
Moville Community College
Moville05.2016
Skills
- Responsible and Reliable
- Confident
- Friendly and outgoing
- Team Player
- Organisational ability
- Good Timekeeping
- Problem-Solving
- Collaboration and Teamwork
- Patience and understanding
- Strong multitasking
- Valid Driver's License
- First Aid
Certification
- First Aid
- Working With Children Check
- Full driving licence
Additional Information
Volunteer for a disability organisation called The Foyle Sailability. An organisation which aims to deliver opportunities for sailing and other water-based activities to people with disabilities from across the North West region of Ireland.
Timeline
Bar Manager at Rawdons Bar and Off-license
Mick and Francis Cavanagh
01.2024 - Current
Nanny
Susannah Hamilton
10.2021 - 10.2023
Barista at Brick and Feather
Clodagh Ní Bhroin
06.2021 - 09.2021
Waitress at The Castle Inn
Colm Kelly and Liam Havlin
05.2020 - 08.2021
Bachelor of Arts - Social Care Practice
Atlantic Technological University Sligo
High School Diploma -
Moville Community College
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