Erika Sayuri Bonifacio

• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Strengthened brand reputation with impeccable professionalism and integrity.
• Enhanced brand visibility by participating in trade shows and conferences.
• Identified potential leads, resulting in improved sales performance.
• Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
• Collected and processed payments.
• Helped resolve client problems quickly with superior customer service.
• Responded to telephone and in-person requests for information.
• Ensured smooth running of operations with timely preparation of reports.
• Trained new hires for improved productivity and efficiency on the job floor.
• Managed high volume of inbound calls for quick resolution of customer issues.

RECRUITMENT , January 2022 to June 2023 :

• Reviewed job applications and identified potential candidates for open positions.
• Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Interpreted and explained human resources policies, procedures or regulations.
• Hired employees and processed hiring-related paperwork.
• Scheduled or conducted new employee orientations.
• Provided hiring status updates to HR and managers for comprehensive oversight.
• Advertised and promoted open positions using social media and digital marketing procedures.
• Prepared weekly reports on recruitment activities for management review.
• Created job postings to attract a diverse pool of qualified applicants through various channels such as job boards, social media sites.

TEAM LEADER January 2021 to December 2021:

• Organizing staff rotas, ensuring adequate cover for peak trading times.
• Carrying out regular performance reviews with the team and providing feedback and support where necessary.
• Monitoring the quality of food served to customers, taking action where required.
• Managing cash handling procedures, including cashing up at the end of shifts.
• Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
• Providing guidance and training to new members of staff on company policies and procedures.
• Resolving any staffing problems or disputes promptly and fairly.
• Identifying opportunities for increasing customer satisfaction levels.
• Attending meetings with senior management to discuss progress against targets.
• Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.

RECEPTIONIST June 2020 to January 2021 :

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Scheduled appointments for clients, customers, and other visitors.
• Performed data entry tasks into various computer systems accurately and promptly.
• Maintained an organized filing system of confidential client information in accordance with company policy.

WAITRESS August 2019 to June 2020:

• Resolved customer complaints in a timely manner with professionalism.
• Learned to properly handle cash transactions and process credit card payments.
• Checked that all orders were accurate before delivering to customers.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Trained new employees on restaurant procedures and plating techniques.
• Provided exceptional service to high volume of daily customers.
• Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.

• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Directed and supervised team of 15 employees in daily operations.
• Ordered necessary food supplies from vendors within budgetary guidelines.
• Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Maintained accurate inventory of all food items, supplies and equipment.
• Experience of Microsoft Word & Excel would be beneficial
  Cash to and Close every weekly