ERICA WILKERSON
Georgetown
Summary
Experienced Claims Examiner with over 10 years of expertise in reviewing and processing high-value claims. Proven ability to collaborate with management teams, decipher coverage, resolve open claims, and lead team operations effectively. Specialized in handling complex claim scenarios with precision and professionalism.
Overview
11
11
years of professional experience
Work History
Claims Specialist
OnPoint Warranty
11.2024 - Current
Claims Specialist
Ironwood Warranty Group
09.2023 - 09.2024
Claims Examiner
Ironwood Warranty Group
04.2023 - 08.2023
HVAC Claims Examiner
AIG
10.2013 - 05.2022
- Developed and implemented office policies and procedures to improve office efficiency and reduce costs
Education
Business Administration and Applied Science
Ivy Tech Community College
Georgetown, INSkills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Coverage assessments
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Self motivation
- Computer proficiency
- Relationship building
Leadership Experience
I consistently demonstrate strong leadership skills in any role I take on, as I take this responsibility seriously for both myself and my team. When I notice a team member needing support or falling behind, I naturally step in to assist where needed. My ability to multitask, listen actively, and problem-solve during escalated or unclear situations has been instrumental in developing and strengthening my leadership capabilities over time.
Communication Skills
Effective communication is essential for successful teamwork. In my role as a claim examiner, as well as in any other role, professional communication, whether verbal or written, is critical to achieving goals. I always strive to be precise, clear, professional, and respectful, keeping these principles at the forefront of every conversation.
Timeline
Claims Specialist
OnPoint Warranty
11.2024 - Current
Claims Specialist
Ironwood Warranty Group
09.2023 - 09.2024
Claims Examiner
Ironwood Warranty Group
04.2023 - 08.2023
HVAC Claims Examiner
AIG
10.2013 - 05.2022
Business Administration and Applied Science
Ivy Tech Community College
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