Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Erica Flores

Progreso Lakes,Texas

Summary

Dedicated Human Resources Director with a proven track record of implementing innovative strategies to ensure fairness and transparency in district-wide initiatives. Committed to fostering a positive culture that leads to exceptional customer service. Successfully transformed teams as Director of Transportation at McAllen ISD and San Benito CISD, inspiring teams to prioritize to student achievement and strive on delivering outstanding customer service. Recognized for recruiting top talent and prioritizing continuous professional development to cultivate strong and synergistic teams. Designed and implemented a comprehensive training program focused on local, state, and federal (FMCA) compliance for complex transportation and logistics systems.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Human Resources Director

Mercedes ISD
08.2023 - Current

Created an Excel version of the TASB-recommended Pay Scale Wage Model for all positions to promote fairness and transparency in compensation across the district

  • Have been diligent and consistent in promoting a positive culture across district teams to ensure excellent customer service is provided across the organization to improve student outcomes
  • As Title IX Coordinator process employee and student claims involving performance issues and harassment.

Director of Transportation Operations

McAllen ISD
11.2019 - 08.2023

  • I have consistently showcased my ability to inspire teams, transforming their mindset from employees to adopting a professional outlook while providing exceptional customer service
  • The team's thriving culture was a direct result of my consistent commitment to their professional development and growth
  • Recruiting talent and providing continuous professional development has helped me develop strong productive and synergistic teams
  • With my team's assistance, I successfully designed and implemented a comprehensive training program and curriculum with a focus on local, state, and federal compliance mandated for all complex transportation and logistics systems

Director of Transportation Operations

San Benito CISD
11.2016 - 11.2019

Supervisor of Fixed Assets & Transportation Operations

Donna ISD
08.2015 - 11.2016

Operations Director

IDEA Public Schools
07.2012 - 03.2015

Human Resources Manager

Macy’s Corp.
12.2011 - 07.2012

Human Resources Manager

Lowe’s Corp.
01.2006 - 12.2011

Operations - Executive Team Leader

Target
01.2001 - 08.2005

Education

Master’s - Public Administration

Public Affairs
University Of Texas-RGV

Bachelor’s -

In Business Administration
University Of Texas-RGV

Associates -

Applied Science & Technology
DeVry University

Skills

  • Strong Leadership Experience
  • Problem Solving
  • Critical Thinking
  • Performance Management
  • Knowledge of Title VII, IX, ADA, Age Discrimination Employment Act
  • FMLA Management
  • Analytical & Data
  • Business Financial Acumen-Budget Management
  • HRIS Systems
  • Implement Salary Structure & Compensation
  • Excellent Customer Service Management
  • Experience developing short and long-range plans
  • Staffing Initiatives
  • Serve as district partner and advisor
  • Technology Proficiency
  • Employee Relations
  • District Title IX Coordinator
  • Support Administrators
  • Payroll Management & Compliance
  • HR policies implementation
  • Employee relations
  • Human resources operations
  • Recruitment and hiring
  • Grievance handling

Affiliations

SHRM - Society of Human Resources, Member

Certification

Rice University - Glasscock School of Human Resources, PHR, 05/25

Timeline

Human Resources Director

Mercedes ISD
08.2023 - Current

Director of Transportation Operations

McAllen ISD
11.2019 - 08.2023

Director of Transportation Operations

San Benito CISD
11.2016 - 11.2019

Supervisor of Fixed Assets & Transportation Operations

Donna ISD
08.2015 - 11.2016

Operations Director

IDEA Public Schools
07.2012 - 03.2015

Human Resources Manager

Macy’s Corp.
12.2011 - 07.2012

Human Resources Manager

Lowe’s Corp.
01.2006 - 12.2011

Operations - Executive Team Leader

Target
01.2001 - 08.2005

Master’s - Public Administration

Public Affairs

Bachelor’s -

In Business Administration

Associates -

Applied Science & Technology
Erica Flores