Eric Kaie
Galway,Ireland
Summary
I'm driven hard working and organized person! I 39 years of age 6'0 in height! Well spoken in English and communicate excellent. I always thrive to do my best in all sort of line of work, now I'm residing in County Galway and is looking for a new opportunity and career and also explore Ireland. I have just finished my Security Guard Course and have received my PSA license! And I am exited to start this new journey!
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Sports Direct
Galway, Ireland
06.2024 - 09.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Night Porter
The Burren Castle Hotel
Lisddonvarna, Ireland
03.2023 - 09.2023
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Cleaned common areas following established schedules and prescribed methods.
- Assisted in setting up breakfast buffet for guests in the morning.
- Monitored security cameras throughout the night shift.
- Greeted guests and provided excellent customer service.
Customer Service Advisor
Zip-Car UK/Teleperformance Athens
Athens, Greece
01.2022 - 06.2022
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers to service accounts, address issues, and propose new offerings.
- Scheduled service repair with field technicians to handle complex, site-specific concerns.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
Customer Service Advisor
Teleperformance Apple Athens
Athens, Greece
01.2021 - 11.2021
- Collaborated with other departments to ensure quality service delivery for customers.
- Participated in regular training sessions to stay abreast of new products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Processed payments accurately according to company policies and procedures.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Operative
Lernia.se
Stockholm , Sweden
06.2020 - 01.2021
- Provided customer service support, addressing inquiries and resolving issues related to shipments.
- Managed hazardous materials appropriately per company regulations.
- Identified potential problems related to shipping errors or damages prior to delivery.
- Utilized scanners and RF devices for tracking purposes.
- Provided assistance to co-workers when needed or requested.
- Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
Maintenance/Sanitary (Energy Plant)
Fortum(DK Sanering)
Stockholm , Sweden
03.2014 - 03.2019
- Worked effectively in team environments to make the workplace more productive.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Operated industrial cleaning machines such as buffers and steam cleaners.
- Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors.
- Operated industrial cleaning machinery such as pressure washers, steam cleaners, vacuums.
- Mixed and diluted caustic chemicals for use in industrial cleaning.
- Practiced sanitation protocols such as proper handwashing techniques and cleaning of workstations.
Car Foiling
Malardalens Bildekor
Stockholm , Sweden
08.2012 - 03.2014
- wrapping the car with foil wrap using a heat gun
- sticking and posting designs on vehicle
English Tutor
Premier league learning centre
Baguio , Philippines
01.2010 - 10.2011
- Used various teaching materials such as textbooks, audio recordings, videos, worksheets. to enhance instruction.
- Coached students through challenging material with positive reinforcement and encouragement.
- Monitored student progress and offered additional help when needed.
- Built student confidence through positive reinforcement.
Education
High School Diploma -
University of The Cordillera
Baguio Philippines03-2007
Skills
- Customer service
- Surveillance monitoring
- Emergency response
- Security procedures
- Conflict resolution
- Problem solving
- Health and safety
- Emergency evacuation procedures
- Security systems
- Report writing
- Patrol operations
Certification
- PSA licensed VALID from March 11, 2025 - March 10, 2028
Timeline
Retail Sales Associate
Sports Direct
06.2024 - 09.2024
Night Porter
The Burren Castle Hotel
03.2023 - 09.2023
Customer Service Advisor
Zip-Car UK/Teleperformance Athens
01.2022 - 06.2022
Customer Service Advisor
Teleperformance Apple Athens
01.2021 - 11.2021
Warehouse Operative
Lernia.se
06.2020 - 01.2021
Maintenance/Sanitary (Energy Plant)
Fortum(DK Sanering)
03.2014 - 03.2019
Car Foiling
Malardalens Bildekor
08.2012 - 03.2014
English Tutor
Premier league learning centre
01.2010 - 10.2011
High School Diploma -
University of The Cordillera