Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Kaie

Galway,Ireland

Summary

I'm driven hard working and organized person! I 39 years of age 6'0 in height! Well spoken in English and communicate excellent. I always thrive to do my best in all sort of line of work, now I'm residing in County Galway and is looking for a new opportunity and career and also explore Ireland. I have just finished my Security Guard Course and have received my PSA license! And I am exited to start this new journey!

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Sports Direct
Galway, Ireland
06.2024 - 09.2024
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Night Porter

The Burren Castle Hotel
Lisddonvarna, Ireland
03.2023 - 09.2023
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
  • Cleaned common areas following established schedules and prescribed methods.
  • Assisted in setting up breakfast buffet for guests in the morning.
  • Monitored security cameras throughout the night shift.
  • Greeted guests and provided excellent customer service.

Customer Service Advisor

Zip-Car UK/Teleperformance Athens
Athens, Greece
01.2022 - 06.2022
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers to service accounts, address issues, and propose new offerings.
  • Scheduled service repair with field technicians to handle complex, site-specific concerns.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.

Customer Service Advisor

Teleperformance Apple Athens
Athens, Greece
01.2021 - 11.2021
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Participated in regular training sessions to stay abreast of new products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Processed payments accurately according to company policies and procedures.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Warehouse Operative

Lernia.se
Stockholm , Sweden
06.2020 - 01.2021
  • Provided customer service support, addressing inquiries and resolving issues related to shipments.
  • Managed hazardous materials appropriately per company regulations.
  • Identified potential problems related to shipping errors or damages prior to delivery.
  • Utilized scanners and RF devices for tracking purposes.
  • Provided assistance to co-workers when needed or requested.
  • Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.

Maintenance/Sanitary (Energy Plant)

Fortum(DK Sanering)
Stockholm , Sweden
03.2014 - 03.2019
  • Worked effectively in team environments to make the workplace more productive.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Operated industrial cleaning machines such as buffers and steam cleaners.
  • Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors.
  • Operated industrial cleaning machinery such as pressure washers, steam cleaners, vacuums.
  • Mixed and diluted caustic chemicals for use in industrial cleaning.
  • Practiced sanitation protocols such as proper handwashing techniques and cleaning of workstations.

Car Foiling

Malardalens Bildekor
Stockholm , Sweden
08.2012 - 03.2014
  • wrapping the car with foil wrap using a heat gun
  • sticking and posting designs on vehicle

English Tutor

Premier league learning centre
Baguio , Philippines
01.2010 - 10.2011
  • Used various teaching materials such as textbooks, audio recordings, videos, worksheets. to enhance instruction.
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Monitored student progress and offered additional help when needed.
  • Built student confidence through positive reinforcement.

Education

High School Diploma -

University of The Cordillera
Baguio Philippines
03-2007

Skills

  • Customer service
  • Surveillance monitoring
  • Emergency response
  • Security procedures
  • Conflict resolution
  • Problem solving
  • Health and safety
  • Emergency evacuation procedures
  • Security systems
  • Report writing
  • Patrol operations

Certification

  • PSA licensed VALID from March 11, 2025 - March 10, 2028

Timeline

Retail Sales Associate

Sports Direct
06.2024 - 09.2024

Night Porter

The Burren Castle Hotel
03.2023 - 09.2023

Customer Service Advisor

Zip-Car UK/Teleperformance Athens
01.2022 - 06.2022

Customer Service Advisor

Teleperformance Apple Athens
01.2021 - 11.2021

Warehouse Operative

Lernia.se
06.2020 - 01.2021

Maintenance/Sanitary (Energy Plant)

Fortum(DK Sanering)
03.2014 - 03.2019

Car Foiling

Malardalens Bildekor
08.2012 - 03.2014

English Tutor

Premier league learning centre
01.2010 - 10.2011

High School Diploma -

University of The Cordillera
Eric Kaie