Summary
Overview
Work History
Education
HTML, CSS, SQL, PYTHON, C#, Java Script
Timeline
Generic

Eric dos Santos Nunes

Software Developer
Carlow

Summary


Python Developer with a strong background in IT and technical support, offering 3 years of hands-on experience delivering efficient and scalable solutions. Proven ability to handle complex technical issues, automate workflows, and support cross-functional teams. Solid foundation in software development with practical knowledge of Python, HTML, CSS, and SQL.

Known for excellent communication skills and proactive engagement with stakeholders to ensure smooth deployment of technical solutions. Currently I completed degree in Information Technology Management.

Overview

3
3
years of professional experience

Work History

Technical Support Analyst

Stefanini Brasil
06.2023 - 06.2025
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
  • Improved customer satisfaction by providing timely and accurate technical support to endusers.
  • Provided remote support and diagnostics, including VPN setup, smartcard password resets, and shared network folder management.
  • Developed internal tools using HTML and configured local servers.
  • Managed Office 365 environments and automated permissions via Active Directory.

Technical Support Analyst

Xgen
03.2023 - 06.2023
  • Configured AI-based solutions and chatbot systems.
  • Set up email servers (SMTP, POP, IMAP) and delivered technical training to clients.
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
  • Acted as a liaison between clients and development teams, providing valuable user feedback for future product enhancements.
  • Supported continuous improvement initiatives by identifying opportunities for process optimization within the support team environment.

Technical Support Analyst

Wise System LTDA
12.2021 - 04.2023
  • Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
  • Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
  • Handled high call volumes and complex system troubleshooting.
  • Supported users across different time zones and documented best support practices.
  • Delivered client training, created backups, and participated in software analysis.

Education

Bachelor of Science - Information Technology

Bachelor of Technology in Information Technology
Uninove
04.2001 -

HTML, CSS, SQL, PYTHON, C#, Java Script

I have hands-on experience in HTML and CSS for creating responsive user interfaces and customizing web layouts. My background in Python includes building automation scripts, backend logic, and integrating APIs for system efficiency. I am familiar with SQL, especially MySQL, for querying and managing relational databases effectively.

In addition, I have basic knowledge of C# for desktop and web applications, and I am currently improving my skills through a structured development course. I also understand JavaScript fundamentals and use it for enhancing frontend interactivity in web projects. My approach combines technical knowledge with problem-solving skills and a continuous learning mindset.

Timeline

Technical Support Analyst

Stefanini Brasil
06.2023 - 06.2025

Technical Support Analyst

Xgen
03.2023 - 06.2023

Technical Support Analyst

Wise System LTDA
12.2021 - 04.2023

Bachelor of Science - Information Technology

Bachelor of Technology in Information Technology
04.2001 -

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Eric dos Santos NunesSoftware Developer