Erdenetulga Tumurdavaa
Dublin,9 Thompsons Cottages, North Richmond, Dublin 1
Summary
Driven by a strong background in the catering industry and military discipline, I excel in leadership and organisational skills. I have demonstrated this at companies such as KFC and RED Agency. I am seeking a position as a fast-food manager to demonstrate exceptional customer service and staff development abilities to increase revenue through best-in-class operational management. Outstanding organisational, analytical, and problem-solving skills on tasks requiring accuracy and attention to detail. Possess strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Catering Staff
Supermac’s Heuston Station
03.2022 - Current
- Adhering to all safety and quality aspects to ensure consistent standards are achieved.
- Trained staff members on customer service skills and food and cooking knowledge.
- Worked as part of a team, treating customers, staff, and management with the utmost respect.
- Followed company guidelines in all aspects of food and beverage preparation, production, and storage.
- Regarding cash handling, ensure correct procedures are followed as directed by management.
- Assisted in the training and development of new staff.
Marketing Specialist of KFC Brand
RED Agency LLC
04.2021 - 11.2021
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Worked with cross-functional teams to successfully execute product launches and promotional events.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Evaluated the success of marketing initiatives, providing valuable insights and recommendations for future campaigns to achieve even better results.
- Created compelling case studies showcasing the value proposition of our products for prospective clients.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
Assistant Manager
KFC Fast Food Restuarant
01.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organised store environment to enhance the customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Partner with the Restaurant General Manager on success metrics and lead restaurant team to reach goals.
- Ownership of the guest experience that includes friendly interactions, a clean restaurant and hot & fresh meals. Grow and mentor team through training and hiring.
Supervisor
KFC Fast Food Restuarant,
07.2018 - 01.2020
- Used my strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily branch operations, ensuring smooth workflow and timely completion of tasks.
Team Member
KFC Fast Food Restuarant
04.2017 - 07.2018
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
Contracted Border Guard Member
The General Authority for Border Protection
05.2014 - 05.2016
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Conscript Military Soldier
The General Authority for Border Protection
05.2013 - 05.2014
- I did arantry-ional training exercises, situational-mounted battle drills, and infantry-dismounted battle drills.
- I responded calmly and professionally to chemical, biological and nuclear threats.
- Acquired advanced skills and expertise through specialized training courses, enhancing my technical proficiency in specific areas of military operations.
- Reduced risk to personnel by identifying and neutralising threats in complex environments.
Education
High School Diploma -
7th Secondary School
Orkhon Province, Mongolia06.2012
Skills
- I have good experience with Microsoft Office programs and PowerPoint
- I possess excellent organisational skills, including time management, target setting/achievement, research, analytical, and written communication skills
- I always consistently act with objectivity, independence, and integrity
Languages
Mongolian
Native language
English
Intermediate
B1
Timeline
Catering Staff
Supermac’s Heuston Station
03.2022 - Current
Marketing Specialist of KFC Brand
RED Agency LLC
04.2021 - 11.2021
Assistant Manager
KFC Fast Food Restuarant
01.2020 - 04.2021
Supervisor
KFC Fast Food Restuarant,
07.2018 - 01.2020
Team Member
KFC Fast Food Restuarant
04.2017 - 07.2018
Contracted Border Guard Member
The General Authority for Border Protection
05.2014 - 05.2016
Conscript Military Soldier
The General Authority for Border Protection
05.2013 - 05.2014
High School Diploma -
7th Secondary School
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