Eoin Sweeney
Dungourney,County Cork
Summary
Driven professional with a proven track record in customer service and merchandising, notably at Tesco. Skilled in conflict resolution and visual merchandising, enhancing customer engagement and loyalty. Demonstrated ability to improve operational efficiency and product knowledge, ensuring high-quality customer experiences. Achieved significant improvements in coffee quality and cafe operations at Leahys Open Farm.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Shop floor assistant
Tesco
Midleton, County Cork
11.2023 - Current
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guided customers to locate products or alternative items.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Barista
Leahys Open Farm
Dungourney, County Cork
03.2021 - 11.2023
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Tree worker
Irish Plant Propagation
Carrigtohill, County Cork
07.2020 - 08.2022
- Performed various tree maintenance and felling duties to manage care.
- Removed stumps to minimise spread of infestations and disease.
- Used tractor, chain saw and chipper to cultivate crops.
- Maintained plant condition through considered pruning, trimming and treatment.
- Controlled and monitored inventory of tools and mechanical equipment.
Education
QQI Certificate - Police & Security Studies
Cork College Of FET
Cork, County Cork 09.2023 - 06.2024
Leaving Cert -
Midleton CBS
Midleton, County Cork 09.2017 - 06.2023
Skills
- Customer Service
- Merchandising
- Product knowledge
- Complaint management
- Cash management
- Attention to Detail
- Visual merchandising
- Conflict Resolution
Timeline
Shop floor assistant
Tesco
11.2023 - Current
QQI Certificate - Police & Security Studies
Cork College Of FET
09.2023 - 06.2024
Barista
Leahys Open Farm
03.2021 - 11.2023
Tree worker
Irish Plant Propagation
07.2020 - 08.2022
Leaving Cert -
Midleton CBS
09.2017 - 06.2023
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