Eoin Hill
Dublin
Summary
Talented professional proven successful in leading team members in high-volume, fast-paced settings. Knowledgeable about administration, project support, customer service, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
Work History
Clerical Supervisor
Health Service Executive
Dublin
06.2022 - 06.2023
- Monitored and analyzed workflow processes of the clerical department.
- Coordinated with other departments to ensure proper communication between all areas of the organization.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Wrote, edited, and reviewed documents for accuracy and completeness prior to submission or release.
- Prepared reports on a regular basis regarding service performance.
- Assisted with multiple projects with competing deadlines.
- Developed and implemented policies, procedures, and systems for the clerical department.
- Managed, scheduled and coordinated office functions and activities for employees.
- Delegated work to staff, setting priorities and goals.
Clerical Officer
Health Service Executive
Citywest
06.2021 - 06.2022
- Organized physical files and electronic databases related to client accounts.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Maintained and updated filing systems both manually and electronically.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Provided general clerical support such as photocopying, faxing, scanning.
- Provided administrative support to supervisors or management personnel as requested.
- Handled confidential information in a discreet manner.
Front of House Associate
Cliff at Lyons/Aimsir
Ardclough
09.2018 - 07.2019
- Welcomed and settled guests to both hotel and restaurant.
- Answered phone calls and handled customer enquiries professionally and efficiently, or redirected as required.
- Took reservation requests from guests, maintained booking systems.
- Performed exceptional service duties, upholding Aimsir's 2 Michelin Star standard.
- Learned and updated extensive knowledge of hotel and restaurant experiences and offerings to provide accurate and personalised information and recommendations.
- Handled any guest complaints, ensuring satisfactory resolution.
- Operated various point-of-sale systems.
Education
Bachelor of Arts - Bachelors of Honours in English And Philosophy
University College Dublin
Belfield, Dublin09-2022
Skills
- Communications
- Teamwork
- Operations Management
- Project Assistance
- Effective Leadership
- Customer Service
- Document Control
- Microsoft Office
Languages
English
First Language
Gaeilge
Intermediate (B1)
B1
French
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Clerical Supervisor
Health Service Executive
06.2022 - 06.2023
Clerical Officer
Health Service Executive
06.2021 - 06.2022
Front of House Associate
Cliff at Lyons/Aimsir
09.2018 - 07.2019
Bachelor of Arts - Bachelors of Honours in English And Philosophy
University College Dublin
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