Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Eoghan O'Brien

Cork,Ireland

Summary

Proficient Site Reliability Engineer with an accomplished background across three years of diverse commercial technology roles. My expertise is prominently showcased through the adept management of highly dynamic systems for a prominent betting exchange platform, overseeing 200M+ daily requests. Proficient in incident response, root cause analysis, and proactive alerting. My strong passion for automation underscores my commitment to streamlining workflows. Currently, I am actively pursuing a fresh challenge to enhance my technical skills while making impactful contributions to a company I believe in.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Site Reliability Engineer

Xanadu Consultancy
Cork, County Cork
10.2021 - Current
  • Maintained highly scalable infrastructure that supported over 200 million RESTful requests per day, ensuring system availability and reliability
  • Created and maintained monitoring and alerting systems to proactively identify and resolve issues before they impacted the system
  • Collaborated with cross-functional teams to troubleshoot and resolve incidents, ensuring minimal impact to end- users
  • Designed and developed tools to improve productivity of other departments, including automating our incident response and splash procedure
  • Researched and developed engineering solutions to combat operational issues.
  • Led and participated in incident response, root cause analysis and retrospective evaluations to improve the reliability and availability of the system
  • Managed on-call duties, responding to critical system issues outside of business hours and ensuring rapid resolution and minimal impact to end-users
  • Continuously evaluated and improved system performance through resource utilisation analysis and allocation.

IT Support Technician

PFH
Cork, County Cork
06.2021 - 10.2021
  • Addressed support inquiries from end-users and guided individuals through fundamental troubleshooting procedures.
  • Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
  • Creation and managing of user account and permissions in Active Directory.

ERP System Support

Goldcrop Ltd.
Carrigtohill, County Cork
11.2020 - 02.2021
  • Working on the automation of the accounts payable process, installation, and operation of Kofax OCR system.
  • Creating and maintaining the master data on OCR and ERP system.
  • Implementing rules in Outlook to identify invoices and forward them to OCR.
  • Daily monitoring and operating of the OCR.

Student Support Software Developer

Laya Healthcare
Cork, County Cork
06.2019 - 10.2019
  • Learned and adapted quickly to new technology and software applications.
  • Collaborated with teams regarding technical issues and maintenance.
  • Reported on issues and created guides on how to fix recurring issues.
  • Verified and resolved bug reports and issues.



Education

Bachelor of Science - Computer Science

University College Cork
Cork, County Cork
09.2016 - 06.2020

Skills

  • Python
  • SQL
  • Linux
  • Docker
  • Elastalert
  • Bitbucket
  • Jenkins
  • Aws
  • JavaScript
  • Reactjs
  • Bash
  • Responding to critical business incidents
  • Producing results under high pressure situations
  • Automation and tooling

Languages

English
Native
Norwegian
Beginner

Timeline

Site Reliability Engineer

Xanadu Consultancy
10.2021 - Current

IT Support Technician

PFH
06.2021 - 10.2021

ERP System Support

Goldcrop Ltd.
11.2020 - 02.2021

Student Support Software Developer

Laya Healthcare
06.2019 - 10.2019

Bachelor of Science - Computer Science

University College Cork
09.2016 - 06.2020

Similar Profiles

Create profile
Eoghan O'Brien