Eoghan Kelly
Castlebar
Summary
Application support engineer and data migration specialist with strong background assessing issues to restore applications and related technical issues.
Demonstrated success in determining root causes of problems and writing or updating code to resolve.
Accuracy-driven when testing solutions to check functionality.
Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
25
25
years of professional experience
Work History
Application Support Engineer
FINEOS Corporation
Remote Working From Castlebar
06.2019 - 03.2024
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Developed a detailed knowledge of Paid Family Leave programs in in the United States
- Worked as part of a team with solution architects, documentation specialists, business analysts, database administrators and project managers to resolve customer issues as promptly as possible.
Data Migration Analyst. Software Engineer
FINEOS Corporation
Boston, United States
10.2010 - 04.2019
- Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
- Performed unit testing of migrated data to ensure accuracy of results.
- Created SQL scripts to extract source system data into staging tables and load into target system tables.
- Collaborated with stakeholders to understand their business needs and develop appropriate solutions for migrating their data.
- Lead data migration technical consultant for FINEOS in North America, working on data migration projects for clients including Cigna and Royal Bank of Canada.
- Developed a detailed knowledge of Short Term Disability and Long Term Disability Insurance Claims in North America
Data Migration Analyst. Software Engineer
Delphi Technology Inc
Boston, United States
09.1999 - 09.2010
- Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
- Performed unit testing of migrated data to ensure accuracy of results.
- Created SQL scripts to extract source system data into staging tables and load into target system tables.
- Collaborated with stakeholders to understand their business needs and develop appropriate solutions for migrating their data.
- Developed a detailed knowledge of Medical Malpractice Insurance Claims
Education
Graduate Diploma in Systems Analysis - Information Technology
University College Galway
Galway, Ireland09-1994
Bachelor of Commerce - Accounting And Business Management
University College Galway
Galway, Ireland09-1993
Skills
- User Support
- Technical Troubleshooting
- SQL query skills Oracle , SQL Server
- AWS Cloud Practitioner User / Certificate
- Data Model Expert
- Customer Support
- Root cause identification
Affiliations
- Current 14 Handicap Golfer. Represented Castlebar and Mulranny Golf Clubs.
- Volunteer with Golf for Intellectually Disabled Adults Program at Castlebar Golf Club.
- Former Marathon Runner, soccer and Gaelic Football Player.
- Volunteer/contributor at Castlebar Community Radio station.
Timeline
Application Support Engineer
FINEOS Corporation
06.2019 - 03.2024
Data Migration Analyst. Software Engineer
FINEOS Corporation
10.2010 - 04.2019
Data Migration Analyst. Software Engineer
Delphi Technology Inc
09.1999 - 09.2010
Graduate Diploma in Systems Analysis - Information Technology
University College Galway
Bachelor of Commerce - Accounting And Business Management
University College Galway
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