Eoghan Ballantine
Cork,Ireland
Summary
Personable, honest and responsible person with sixteen years of experience in retail, hospitality and customer service, two years in Security and most recently ten months in the pharmaceutical industry. Solid team player with upbeat, positive attitude, fantastic work ethic, highly reliable and ability to build customer loyalty. Strong communication and organizational abilities. Vast experience watching for unusual customer behaviors to help loss prevention and improve security. Seeking a role of increased responsibility where my strengths and experience will be valuable. Team leader with experience coordinating activities in a gambling environment. Makes cost-effective decisions and delivers fantastic customer service. Track record of raising internal standards and resolving complaints.
Overview
18
18
years of professional experience
Work History
Fire Watch/ Confined Space Entry Watch/ General Op
MSL Engineering/ Pfizer NPTL
Ringaskiddy, County Cork
06.2024 - 03.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Ensured proper storage and disposal of hazardous materials to prevent accidental ignition or combustion incidents.
- Increased safety by implementing rigorous fire prevention protocols.
- Conducted thorough fire risk assessments for optimal workplace security.
Security Controller
Top Security
Cork, Cork
09.2022 - 05.2024
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Covered evening and weekend shifts to meet company goals.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Oversaw control room and gatehouse systems.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
Night Auditor/ Night Porter
Radisson Blu Hotel
Cork
02.2022 - 09.2022
- Assisted hotel guests with check-in and check-out procedures in a polite manner.
- Generated daily, weekly and monthly reports to close day and meet objectives.
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Documented wake-up requests and set up automatic calls in the system.
- Followed facility security protocols for guest and staff safety.
- Took on all duties and tasks for the night manager and concierge whenever those individuals were indisposed.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ensured that the reception area, bathrooms and front desk were kept neat and tidy during entire shift.
- Directed and trained new staff on procedures, service standards and productivity strategies.
- Created spreadsheets using Microsoft Excel and entered all financial information on a daily basis.
- Managed late check-ins and directed guests to rooms and facilities.
- Handled high profile VIP clientele with care, ensuring anonymity during their stay.
- Reported incidents and upcoming guest requests during handover with colleagues.
- Coordinated prompt room service, communicating effectively with kitchen staff.
- Coordinated overnight conference room, banquet hall and ballroom setup for events.
- Organised cleaning and restocking of lobby area and prepared dining room for breakfast service.
- Organised and delivered customer luggage to and from their room.
- Quickly established rapport with guests and handled queries with efficiency, improving their experience.
- Mixed drinks and served wine, beer and non-alcoholic beverages for all guests per shift.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Upheld high standard of cleanliness in all work areas area.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
Duty Manager
Victoria Casino
Cork, Ireland
05.2011 - 02.2022
- Provided professional and courteous service at all times
- Operated cash register with proficiency during high-volume shopping times
- Accepted cash and debit payments accurately and efficiently
- Cleaned and straightened work area
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and social talents
- Educated staff on strategies for handling difficult customers and challenging situations
- Kept close eye on customers to assess theft risks and maintain loss prevention goals
- Helped to trained newly hired cashiers
- Managed 3-6 person team handling various operations in fast-paced environments.
- Conducted end-of-month audits for upper management review.
- Maintained professional demeanour in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
Building Sector, Bars and Retail
Various Employers across these industries
Cork, Ireland
09.2007 - 02.2011
Education
Leaving Certificate -
St Peters Community School
Passage West, Cork2007
Skills
- Overnight shifts
- Night and safe deposit procedures
- Night Auditing
- Team building
- Problem-solving
- Staff training
- Proactive issue resolution
- Guest conflict management
- Front-Of-House (FOH) procedures
- Strong communication skills
- Friendly customer service
- Physical endurance
- Till balancing
- Cash handling
- Staff supervision
- Security
- CCTV operating and monitoring
Accomplishments
- I was awarded employee of the year at The Victoria Casino in 2019
- Advanced from Cashier to Duty Manager quickly as result of my dedication and ability to create a positive atmosphere for both staff and customers.
Timeline
Fire Watch/ Confined Space Entry Watch/ General Op
MSL Engineering/ Pfizer NPTL
06.2024 - 03.2025
Security Controller
Top Security
09.2022 - 05.2024
Night Auditor/ Night Porter
Radisson Blu Hotel
02.2022 - 09.2022
Duty Manager
Victoria Casino
05.2011 - 02.2022
Building Sector, Bars and Retail
Various Employers across these industries
09.2007 - 02.2011
Leaving Certificate -
St Peters Community School
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