Summary
Overview
Work history
Education
Skills
Timeline
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Ennya May Lilley

London,United Kingdom

Summary

Dedicated professional with a strong foundation in verbal communication, problem solving, and customer service. Demonstrates excellent time management and the ability to work well both independently and collaboratively within a team. Skilled in site management and administrative support, consistently maintaining composure under pressure. Committed to delivering high-quality results with punctuality and efficiency.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Student Ambassador

LMA University
Stratford, London
09.2024 - 08.2025
  • Face-to-face interaction with students and being the first point of call for assistance and experience.
  • Perform administrative tasks ensuring the smooth running of department events.
  • Helping with the creation of documentation for students: i.e. proof of study, portfolios, and registers.
  • Perform site-management and supervise studios for external hires.
  • Help to host and maintain student events such as live lounge, variety shows, careers fairs, and freshers events
  • Providing tours on open days and to external viewers.
  • Helping with communications and managing the multiple desks across campus.
  • Making sure health and safety regulations are enforced for the safety of staff and students.

Bartender

Bridgewater
Darwen, Lancashire
05.2021 - 09.2021
  • Performed closing duties including cleaning, sanitising, and replenishing.
  • Personalised customer experience by greeting by name, facilitating face-to-face interactions, and catering to specific requests.
  • Stayed up-to-date with promotions, pricing, and menu changes to keep customers fully informed and deliver high quality customer service experiences.
  • Provide timely and efficient service for high levels of customer satisfaction.
  • Made engaging connections with guests to create loyalty and maintain a good image for the company.

Health Care Assistant

Flight care
Preston, Lancashire
03.2020 - 04.2021
  • Assisted in day-to-day living, supporting and maintaining optimum safety levels to enhance quality of life.
  • Built caring and supportive relationships with residents to provide mental stimulation, maintain a sense of normality, and enhance daily life.
  • Worked as a team with other members of staff to create a safe and caring environment
  • Worked quickly and efficiently with strict time constraints to give every individual the quality of care that's expected.
  • Provided personalised care to make residents feel respected and cared for.

Bartender

Feniscowles sports and social club
Blackburn, Lancashire
04.2019 - 02.2020
  • Performed closing duties including cleaning, sanitising, and replenishing.
  • Personalised customer experience by greeting by name, facilitating face-to-face interactions and catering to specific requests.
  • Stayed up to date with promotions, pricing, and menu changes to keep customers fully informed and deliver high quality customer service experiences.
  • Provide timely and efficient service for high levels of customer satisfaction.
  • Made engaging connections with guests to create loyalty and maintain a positive image for the company.

Dance Teaching Assistant

D.A.P.A
Blackburn, Lancashire
04.2016 - 01.2017
  • Supervised, trained, and provided feedback to dancers, ensuring performance goals were continuously met and exceeded.
  • Assisted the teachers by demonstrating dance moves and body positions to the students.
  • Oversaw students in the studio and common areas to monitor, enforce rules, and support lead teachers.
  • Took responsibility for students and myself by ensuring health and safety regulations were met for both performances and rehearsals.

Education

BA HONS DEGREE - Music Performance and Industry

LMA UNIVERSITY-Awarded by University of Northampton
09.2021 - 06.2024

Vocational diploma - Dance

Runshaw College
Leyland, Lancashire
09.2018 - 05.2021

Skills

  • Verbal communication
  • Problem solving
  • Good time management
  • Works well independently
  • Team collaboration
  • Punctual
  • Customer service
  • Time management
  • Team collaboration
  • Site management
  • Calm under pressure
  • Administrative support

Timeline

Student Ambassador

LMA University
09.2024 - 08.2025

BA HONS DEGREE - Music Performance and Industry

LMA UNIVERSITY-Awarded by University of Northampton
09.2021 - 06.2024

Bartender

Bridgewater
05.2021 - 09.2021

Health Care Assistant

Flight care
03.2020 - 04.2021

Bartender

Feniscowles sports and social club
04.2019 - 02.2020

Vocational diploma - Dance

Runshaw College
09.2018 - 05.2021

Dance Teaching Assistant

D.A.P.A
04.2016 - 01.2017

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Ennya May Lilley