Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emmet Lynch

Mountmellick, Co. Laois,Ireland

Summary

I have extensive experience in both hospitality and office environments, with a strong passion for delivering exceptional customer service.


I take great pride in my ability to build positive relationships, ensuring customers leave satisfied. My strong interpersonal skills allow me to work effectively within a team, while my self-motivation and eagerness to learn enable me to adapt and grow in any role. Having worked with customers from diverse cultural backgrounds and lived in multiple countries, I bring a global perspective and a deep understanding of customer needs.


I am now seeking a permanent role within a company that aligns with my values, where I can contribute meaningfully and continue to develop professionally.

Overview

8
8
years of professional experience

Work history

Customer services advisor

Mezzino Student Living
Edinburgh, Scotland
08.2024 - 05.2025


  • Provided front-line customer service, assisting students with inquiries, complaints, and general support.
  • Carried out light maintenance work such as fixing minor repairs, troubleshooting common building issues, and coordinating with contractors when needed.
  • Used Excel to track maintenance requests, monitor occupancy rates, and generate reports for management.
  • Ensured health & safety standards were met within the accommodation, conducting routine inspections and reporting hazards.

Front of House

Cairngorm coffee roasters
Edinburgh, Scotland
11.2023 - 07.2024
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Assisted in inventory control measures for effective stock management.

Receptionist and Barista

Connoisseurs
Edinburgh, Scotland
02.2023 - 11.2023
  • Greeted customers, and checked them in for appointment.
  • Organised bookings and cancelations via the online booking system.
  • Prepared a variety of beverages, ensuring high standards of quality and presentation.
  • Maintained cleanliness and organisation of work areas to promote a welcoming environment.
  • Assisted in training new staff members on operational procedures and customer service techniques.

Assistant Manager

Copenhagen Coffee Lab
Cannes, France
04.2022 - 12.2022
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.

Front of house

Ma Nolans Port
Nice, France
06.2020 - 04.2022
  • Working as Front of house in one of the busiest bars and restaurants in the French Riviera
  • Serving tables and taking orders
  • Assisting with food and drinks
  • Communicating with my team during busy periods, to ensure service runs smoothly
  • Having a large section/terrace of tables to myself during evening service
  • Assisting the bar during busy periods
  • Communicating with customers in French, and English

Camp Counsellor

Camp Taiwan
New Taipei City, Taiwan
06.2019 - 08.2019
  • Working with children from 5 to 12 years old.
  • Taking on leadership roles that not only involved supervising the children but also taking part in recreational and sport activities in camp and on day trips.
  • Organising events and day trips.
  • Working closely with colleagues to ensure the safety and wellbeing of the children.
  • Helping children learn new skills and improve their English skills.
  • Providing practical and emotional support to children attending camp away from home.

Front of House

Palas
Galway, Ireland
01.2018 - 06.2019


  • Preparing coffee, cleaning dining areas, working the register, and carrying out opening and closing duties.
  • Maintaining a clean and organised workspace and ensuring adequate stock control.
  • Working behind the bar, cafe and on the floor
  • Working and organising events such as premiers and film festivals


Camp Counsellor

Island Lake Summer Camp
Starrucca, Pennsylvania , The United States
06.2017 - 08.2017
  • Working with children between the ages of 5 and 17.
  • Supervising the children, in camp, on outings and field trips outside of camp, and outside of camp activity hours.
  • Providing practical and emotional support for children.
  • I hosted daily workshops in film and photography.
  • Filming promotional material for the camp
  • Planning events

Education

Bachelor of Arts in Film and Documentary -

Galway Mayo Institute of Technology
09/2019 - 05/2020

TV Presenting & Film Production Level 6 -

Galway Community College
09/2015 - 05/2017

Film and Television Production Level 5 -

Galway Community College
09/2014 - 05/2015

Leaving Certificate -

Mountmellick Community School
/2014 -

Skills

  • Customer service
  • Working with the Public
  • Event Management
  • Communication skills
  • Service level French
  • Training
  • POS Systems
  • Customer awareness
  • Complaints Handling
  • Sales expertise
  • Up-selling

Timeline

Customer services advisor

Mezzino Student Living
08.2024 - 05.2025

Front of House

Cairngorm coffee roasters
11.2023 - 07.2024

Receptionist and Barista

Connoisseurs
02.2023 - 11.2023

Assistant Manager

Copenhagen Coffee Lab
04.2022 - 12.2022

Front of house

Ma Nolans Port
06.2020 - 04.2022

Camp Counsellor

Camp Taiwan
06.2019 - 08.2019

Front of House

Palas
01.2018 - 06.2019

Camp Counsellor

Island Lake Summer Camp
06.2017 - 08.2017

Bachelor of Arts in Film and Documentary -

Galway Mayo Institute of Technology
09/2019 - 05/2020

TV Presenting & Film Production Level 6 -

Galway Community College
09/2015 - 05/2017

Film and Television Production Level 5 -

Galway Community College
09/2014 - 05/2015

Leaving Certificate -

Mountmellick Community School
/2014 -
Emmet Lynch