EMMANUEL TIMOTHY
Dublin
Summary
Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results.
Overview
5
5
years of professional experience
Work History
Customer Advisor
Field Management Ireland (Electric Ireland)
08.2022 - Current
- Maintaining customer databases of customer information and complying with GDPR legislation
- First point of contact for both new and existing customer in Handling both sales and billing query and ensuring great customer experience
- Inbound Sales- Answering inbound residential line covering a full range of Electric Ireland products and services.
- Raising support tickets with other departments to aid the resolution of customer requests.
- Outbound Sales- Providing the best suitable offers to existing customer.
- Passing customer feedback on to the relevant departments to improve future service.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Documented customer interactions in internal database to maintain complete customer service history.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
Sales Assistant
Applegreen
07.2021 - 08.2022
- Assist store management in the day to day running of the store
- Assist in driving sales forwards and achieving sales target.
- Assist in stocktaking procedures
- Ensures merchandising and presentation of the entire store is always of highest standards
- Fully trained as a competent person in relation to fuel deliveries
- Engages with any charity events that may occur
- Maintain customer areas to company standards
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed cash, card, and check transactions to complete customer purchases.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Monitored customers for signs of security concerns and escalated issues to management.
Graduate Intern
Lagos State Ministry of Physical Planning and Urban Development
11.2019 - 10.2020
- Attends committee meetings, appeal/petitions hearing with members of the Lagos State Physical Planning and Building Controls Appeals Committee
- Prepares minutes of meeting
- Worked actively with officers of the technical services department during site visitation and serving of enforcement notices to contravening structures
- Performs general office administrative duties
Education
Master of Business Administration - Project Management
DUBLIN BUSINESS SCHOOL
01.2022
Bachelor of Science - Geography and Planning
KOGI STATE UNIVERSITY
04.2019
Skills
- Customer relationship management
- Strong communication skills
- CRM software
- Complaint handling
- Active learning
- Promotional support
- Problem-solving aptitude
- Time management abilities
- Customer relations
- Record keeping
- Teamwork skills
- Upselling techniques
- Multitasking and prioritization
- Inbound and outbound calling
- Senior leadership support
- Active listening
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Advisor
Field Management Ireland (Electric Ireland)
08.2022 - Current
Sales Assistant
Applegreen
07.2021 - 08.2022
Graduate Intern
Lagos State Ministry of Physical Planning and Urban Development
11.2019 - 10.2020
Bachelor of Science - Geography and Planning
KOGI STATE UNIVERSITY
Master of Business Administration - Project Management
DUBLIN BUSINESS SCHOOL
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