Emmanuel Ekhorelen
Dublin,Ireland
Summary
I am a customer service manager with extensive experience in leading high-performing support teams and delivering outstanding customer experience. I am skilled in managing customer inquiries, providing daily service solutions and operations, resolving complex customer issues, and implementing strategies that improve customer satisfaction and retention. I am a good communicator with a strong commitment to professionalism, efficiency, and continuous improvement.
Overview
7
7
years of professional experience
3
3
Certification
Work history
Security manager
Decoy security service limited
Lagos, Nigeria
01.2019 - Current
- Conducted routine security checks across the premises and ensured optimal vigilance.
- Conducted audits of existing systems and identified opportunities for improvement in security infrastructure.
- Collaborated with law enforcement agencies and ensured swift resolutions of incidents.
- Drafted detailed monthly reports on all security-related incidents for upper management's review.
- Managed a large team of security personnel to ensure effective operation.
Customer service manager
Decoy security service limited
Lagos, Nigeria
01.2019 - 06.2022
- Resolved issues through communication
- Issued and tracked purchase orders, managed permit submission and approval
- Reviewed policy details and maintained an accurate record
- Maintained positive relationships through effective communication
- Ensured a high level of customer satisfaction
- Represented organizations at seminars, conferences, and business events
Education
Bachelor of Science - Government and Public Administration
Imo State University
Nigeria 01.2013 - 09.2018
Master of Science - Security Management and Strategic Operations
Highstone Global University
Texas USA 11.2024 -
Skills
- Customer service
- Email support
- Communication skills
- IT networking knowledge
- Administrative support
- CCTV monitoring
- Network security awareness
Certification
- Cybersecurity certifications, Optima Academy, England
- CompTIA Security+, Alison eCollege Ireland
- Basics of Network Security Alison eCollege ireland
Timeline
Master of Science - Security Management and Strategic Operations
Highstone Global University
11.2024 -
Security manager
Decoy security service limited
01.2019 - Current
Customer service manager
Decoy security service limited
01.2019 - 06.2022
Bachelor of Science - Government and Public Administration
Imo State University
01.2013 - 09.2018