Emma Taylor
Clonmel,Ireland
Summary
Versatile professional with expertise in teaching, research, and customer service, demonstrating strong capabilities in lesson plan development, progress tracking, and exam supervision. Proficient in qualitative research, literature review, and academic publishing, with a solid foundation in critical evaluation and research methodology. Adept at fostering interpersonal communication and relationship-building while employing conflict resolution tactics to maintain a constructive environment. Skilled in delivering constructive feedback, understanding diverse learning styles, and utilising creativity in problem-solving to enhance outcomes. Committed to leveraging attention to detail and resourcefulness to achieve organisational goals while remaining open to feedback for continuous improvement.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work history
Assistant tutor
Maynooth University
Maynooth, Ireland
09.2022 - 05.2024
- Created study materials to enhance knowledge recall during exams.
- Designed engaging presentations to improve information retention.
- Conducted extra tutoring sessions, resulting in improved examination outcomes.
- Collaborated with lead tutor on syllabus delivery for consistency in teaching methods.
- Assisted in grading and evaluation to ensure fair assessment results.
- Developed tailored lesson plans to boost academic performance.
- Offered one-on-one academic support to achieve individual improvement goals.
- Monitored students' attendance and behaviour to maintain a positive learning environment.
Customer assistant
Boots
Maynooth, Ireland
10.2022 - 10.2023
- Improved customer relations by promptly addressing queries and concerns.
- Collaborated efficiently with team members to maintain smooth store operations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided excellent customer service to ensure repeat business.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Ensured health and safety regulations complied within work premises at all times.
- Assisted customers with product selection to ensure satisfaction.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Piano Teacher
Self Employed
Clonmel, Ireland
01.2013 - 08.2023
- Demonstrated advanced piano techniques to inspire and motivate students.
- Stayed up-to-date with new pedagogical approaches, integrating them into lessons when appropriate.
- Tailored repertoire selections to suit each student's skill level and interests increasing engagement during lessons.
- Taught a wide range of music genres broadening students' musical exposure and appreciation.
- Provided constructive feedback after each lesson, leading to consistent improvement in students' performances.
- Created a comfortable learning environment with patience and understanding.
- Managed scheduling conflicts effectively ensuring minimal disruption to planned lessons.
- Prepared students for various music exams, boosting their confidence and performance skills.
Assembly operative
Abbott Vascular
Clonmel, Ireland
08.2021 - 08.2022
- Assembled components, improved overall productivity levels at the factory.
- Prepared work stations with necessary tools and resources, facilitated smooth shift changes...
- Adhered to all relevant legal requirements and policies when handling hazardous substances or waste materials.
- Maintained safety standards by strict adherence to company policies and procedures.
- Checked components for defects prior to assembly, minimising waste and rework time..
- Enhanced efficiency for production line through regular maintenance of assembly equipment.
- Assisted in training new hires, led to a more skilled workforce.
- Delivered consistent performance under pressure during peak production periods.
Tour Guide
Office of Public Works
Cahir, County Tipperary
05.2019 - 09.2019
- Performed First Aid when necessary, prioritising tourist's health and well-being.
- Diligently researched local attractions to provide accurate information.
- Conducted walking tours, ensuring physical safety of all participants.
- Received positive feedback from customers due to exceptional service delivery.
- Improved customer satisfaction by offering tailored tour guidance based on preferences.
- Skilfully managed large groups whilst maintaining order and interest during tours.
- Enhanced visitor experience by providing informative and engaging tours.
- Maintained punctuality at all times, respecting the time constraints of tourists.
- Coordinated effectively with travel agencies for successful group tours.
- Showcased in-depth knowledge of local history for tourists' education.
- Assisted visitors, solving their queries promptly.
- Demonstrated excellent communication skills to engage diverse audiences.
Customer service agent
Eistech
Clonmel, Ireland
05.2018 - 09.2018
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
- Developed rapport with customers through empathetic listening skills.
- Ensured smooth transactions with detailed record keeping.
- Developed relationships with clients for increased loyalty and retention.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Managed customer queries for better understanding of products and services.
- Acted as first point of contact for customer issues and queries.
- Recorded and processed customer data accurately.
Education
Master of Arts - European History
Maynooth University
Maynooth 09.2020 - 10.2021
NFQ6 - Pianoforte
Lenister School of Music and Drama
Dublin 09.2019 - 09.2021
Bachelor of Arts - English and History
University of Limerick
Limerick 08.2015 - 08.2019
Leaving Certificate -
Presentation Secondary School
Clonmel, County Tipperary 09.2009 - 06.2015
NVQ Level 3 - TEFL 120 Hours
TEFL Institute
Dublin 03.2021 - 07.2021
Skills
- Time organisation
- Understanding of learning styles
- Lesson plan development
- Conflict resolution tactics
- Attention to Detail
- Research methodology knowledge
- Qualitative research
- Article and report writing
- Critical evaluation
- Customer Service
- Interpersonal communication
- Public speaking
- Microsoft Office Suite
Affiliations
- Journalism
- Writing
- Sports
- Travel
- Music
Accomplishments
- Hume Scholarship
- Taught Masters Scholarship
Timeline
Customer assistant
Boots
10.2022 - 10.2023
Assistant tutor
Maynooth University
09.2022 - 05.2024
Assembly operative
Abbott Vascular
08.2021 - 08.2022
NVQ Level 3 - TEFL 120 Hours
TEFL Institute
03.2021 - 07.2021
Master of Arts - European History
Maynooth University
09.2020 - 10.2021
NFQ6 - Pianoforte
Lenister School of Music and Drama
09.2019 - 09.2021
Tour Guide
Office of Public Works
05.2019 - 09.2019
Customer service agent
Eistech
05.2018 - 09.2018
Bachelor of Arts - English and History
University of Limerick
08.2015 - 08.2019
Piano Teacher
Self Employed
01.2013 - 08.2023
Leaving Certificate -
Presentation Secondary School
09.2009 - 06.2015
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