Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Emma Ryan

Emma Ryan

Ballingarry,County Tipperary

Summary

My name is Emma Ryan and I am 24 years old. I am nearing the end of my BA Level 8 in Counselling Skills and Psychotherapy Studies at the Irish College of Humanities and Applied Sciences. I completed my Leaving Certificate in 2019 and decided to take a gap year before starting college. During that year I worked in hospitality and that decision benefited me greatly as I matured, I learned more about myself as a person and I worked on my confidence. I started a certificate in Counselling and Psychotherapy in March of 2020 at ICHAS but due to the Covid pandemic, I was unable to finish it. I decided to take the plunge and apply for the BA in Counselling and Psychotherapy the following September.

I have since completed 4 years and I made the executive decision to defer my final year in 2023 to allow myself more time to get the most out of my placements. This allowed me to take my time with sessions and learn as much as I possibly could about working with clients. For my third year placement hours I worked as a classroom assistant in Nenagh Community Training Centre working alongside their own counsellor. I also worked with an online counselling platform called Turn2me, which I still work with presently. In February 2025 I started as a student counsellor with Mymove in Limerick. These experiences allowed me to apply my knowledge to real life situations with clients, practice the core conditions and therapeutic interventions/modalities, and build meaning relationships with my clients.

I am eager to continue my learning and put my counselling skills to good use. I have great interpersonal skills, such as active listening, communication skills, and can use my own initiative which is needed in the workplace. I have a willingness to learn with a genuine love and interest in helping people.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Student Counsellor

Mymove
Limerick, Ireland
02.2025 - Current
  • Schedule sessions with clients, improving my time management skills.
  • Opening and closing the practice.
  • Admin tasks; printing, photocopying.
  • Conducting intake sessions with clients to gather information about their background, mental health history, and presenting concerns.
  • Creating a safe, confidential, and non-judgemental environment for clients to express their thoughts and feelings.
  • Offering empathy, validation, and active listening in sessions.
  • Collaborating with clients and other members to identify goals for counselling.
  • Applying appropriate counselling techniques such as CBT, Person-Centered Therapy and Emotion-Focused Therapy.
  • Reviewing client's progress towards goals and adjusting the approach or technique based on client feedback and developments.
  • Keeping detailed, accurate, and confidential notes on client sessions.
  • Ensuring compliance with ethical standards and laws, like GDPR.
  • Taking session payments.
  • Recognising when a referral is needed for the best interest of the client.


Student counsellor

Turn2Me
Dublin, Dublin
03.2023 - Current
  • Building rapport with clients through online sessions.
  • Providing empathetic and effective counselling in one-to-one settings.
  • Listening and responding empathetically to clients in a confidential setting.
  • Helping clients to identify their current and underlying problems and enabling them to decide appropriate course of action.
  • Improving time management skills and working with clients to schedule sessions.
  • Demonstrating ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
  • Completing case notes after sessions and preparing notes, worksheets etc before sessions.
  • Improving my knowledge in a wide range of modalities, interventions, and techniques to suit each individual client.
  • Working alongside other counsellors, managers and the technical team.
  • Participate in regular group supervision and personal clinical supervision.
  • Attend my own personal therapy.

Cashier

SuperValu
Portumna, County Galway
09.2022 - Current
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted change correctly and issued customer receipts.
  • Helped meet business needs by working extra shifts.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Kept checkouts areas and general store clean and orderly.
  • Resolved customer complaints and answered queries about store products.
  • Checked notes carefully to spot counterfeit currency.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Checked customer ID when selling age-restricted items, following store policy.

Classroom assistant

Nenagh Community Training Centre
Nenagh, County Tipperary
02.2023 - 06.2023
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Maintained pupil safety and security during classroom and outdoor activities.
  • Supervised pupils during lunchtimes and educational visits.
  • Observed pupils closely in classroom environment to foster engagement.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
  • Helped tutors with admin tasks; printing, photocopying, shredding, creating worksheets, creating posters, planning educational and fun trips for pupils.
  • Worked alongside the centres counsellor; gaining insight into the counsellors daily life with the students.
  • Helped tutors with lesson plan development, class preparation and student mentoring, improving overall department attainment.
  • Helped pupils outside of classroom hours with their portfolios, assignments, and creating CVs.

Food and beverage assistant

Abbey Court Hotel
Nenagh, County Tipperary
08.2019 - 06.2021
  • My role and responsibilities included greeting customers politely, introducing myself and providing a friendly and competent service.
  • Presenting menus to customers and having full awareness of allergy information.
  • Answer all inquiries about food and beverages offered by the establishment.
  • Taking customer's orders.
  • Handle complaints in a professional manner.
  • Provide the bill and process cash and card payments.
  • Have excellent time management skills.
  • Followed health and hygiene standards when handling food and cleaning equipment.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained clear communication with guests and kitchen staff for smooth service delivery.
  • Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.

Education

B.A. (HONS) - Counselling & Psychotherapy

Irish College of Humanities and Applied Sciences
Limerick
09/2020 -

Leaving Certificate -

Borrisokane Community College
Borrisokane, County Tipperary
08/2013 - 05/2019

Skills

Counselling Experience:

  • Therapeutic expertise
  • Client confidentiality
  • Empathy
  • Child Protection
  • Knowledge of the process of disclosure and breaching confidentiality
  • Active listening skills
  • Knowledge of CBT interventions and a wide range of modalities
  • Suicide risk assessments
  • Interpersonal skills
  • Questioning
  • Summarising
  • Allowing the use of silence

Computer Skills:

  • MS Office - word, excel, outlook, powerpoint, one note
  • Google drive - docs, forms
  • Email
  • Powerpoint - slideshows
  • Social Media

Certificates:

  • Certificate in suicide prevention with esuicideTALK
  • Living Works Start in recognising thoughts of suicide

Affiliations

  • Reading
  • Gym
  • Travelling
  • Journaling
  • Tennis

Certification

  • SuicideTALK - exploring issues in suicide prevention. With esuicideTalk, completed June 2, 2022.
  • LivingWorks Start - learning the TASC steps to recognise thoughts of suicide and engage safety resources using LivingWorks Connect. With LivingWorks Start. Completed June 14, 2022.

References

References available upon request.

Timeline

Student Counsellor

Mymove
02.2025 - Current

Student counsellor

Turn2Me
03.2023 - Current

Classroom assistant

Nenagh Community Training Centre
02.2023 - 06.2023

Cashier

SuperValu
09.2022 - Current

Food and beverage assistant

Abbey Court Hotel
08.2019 - 06.2021

B.A. (HONS) - Counselling & Psychotherapy

Irish College of Humanities and Applied Sciences
09/2020 -

Leaving Certificate -

Borrisokane Community College
08/2013 - 05/2019

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Emma Ryan