Michael O'Connell
Kerry
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Paddy Power
Bookkeeper
Kerry
10.2022 - 12.2025
- Trained in running betting activities to expand talent pool and boost customer
enjoyment. - Inspected and reported gaming equipment faults, flaws, or problems to managers for repairs or service.
- Managed cash flow by maintaining adequate cash.
- Monitored player behavior to identify and remove all illegal gambling activity over the counter, keeping a safer and more generous gambling experience for all.
- Supervised players' actions identified indicators of additive gambling and alerted mamagment
- Calculated odds and kept track of all bets placed to monitor customers so there is an optimum level of efficiency.
- Constantly looking out for the health and wellbeing of all, I continuously monitor the shop floor keeping it tidy and clear while clearing any obstructions that may cause harm to fellow workers or customers.
- Constant use of software such as (Arkle) or other Microsoft software applications developing my IT skills.
- Maintained up-to-date knowledge of odds and betting rules for multiple sports.
- Resolved customer complaints professionally and escalated issues when necessary.
- Collaborated with team members to enhance customer service and operational efficiency.
- Operated betting terminals and software to facilitate customer transactions smoothly.
Bar
Radisson Blu Hotel and Spa
Limerick , Ireland
01.2024 - 05.2024
- As part of my college work experience in Management, I worked in the Radisson Blu Hotel and Spa. I completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and efficiently from customers.
- Handled customer complaints with professionalism and care.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Explaining menu items, making recommendations, taking orders, serving drinks and collecting payment from customers.
- Supported waitstaff with serving drinks and clearing away empty plates after meals.
- As it was part of my work experience management allowed me to sit in with meetings and office work, we managed daily office tasks such as filing paperwork, ordering supplies, sorting mail.
- Managed front office workflow according to established policies and procedures.
Bar Staff Member
Scotts Hotel and Bar
Kerry
06.2021 - 08.2022
- Educated customers on various types of wines, beers and spirits available at the bar.
- Provided suggestions for food pairings with different drinks when requested by customers.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Conducted ID checks in line with rules and regulations.
- Received orders from wait staff and delivered beverages to guests.
- Responsible for stock taking and the carried-out deliveries and
implementations with kegs and pallet orders - Followed health codes regulations regarding safe handling of food products.
- Responded promptly to requests from guests for additional items and services.
- Wore personal protective equipment throughout tasks, following safety rules and
employee policies.
Sales Retail
Home Store and More
Kerry
09.2021 - 02.2022
- Developed and implemented strategies to increase sales.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Received, processed and organised deliveries within tight deadlines.
- Developed close relationships with peer groups to encourage teamwork and
company cohesion. - Conducted weekly staff meetings to review performance objectives.
- Ensured compliance with company policies, regulations, and safety standards.
- Greeted customers and answered inquiries regarding merchandise.
- Assisted customers in finding the right products to meet their needs.
- Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges and returns.
Education
Level 8 Bachelor's degree - Margeting and Management Business
Technological University of Shannon, Limerick
Limerick, Ireland 11.2025
Skills
- Teamwork
- Confident
- Organisation skills
- Flexibility
- Creative
- Good communicator
Affiliations
• I have been playing sports from a very young age including soccer, football and rugby. To this day I am still heavily involved in these sports. Saturday mornings. I am involved with teaching rugby to children between the ages 5-12 years, I enjoy this as sport brings me a sense of responsibility and being part of a team scenario encourages me to thrive both individually and as part of a team. In my spare time I also enjoy playing golf, I have a big interest in golf as it relaxes me and brings me joy, I play it with my dad and friends in a golf course near my home town.
References
References available upon request.
Timeline
Bar
Radisson Blu Hotel and Spa
01.2024 - 05.2024
Paddy Power
Bookkeeper
10.2022 - 12.2025
Sales Retail
Home Store and More
09.2021 - 02.2022
Bar Staff Member
Scotts Hotel and Bar
06.2021 - 08.2022
Level 8 Bachelor's degree - Margeting and Management Business
Technological University of Shannon, Limerick