Emma Murray (Waldron)
Galway
Summary
User-focused content professional with 18+ years of experience at SAP, supporting global software development teams and strategic projects. Expertise in UX writing, user assistance strategy, content development, and design thinking training, and facilitation. Proven ability to collaborate with global, distributed product teams, improve user experience, and deliver scalable content solutions for enterprise software.
Overview
19
19
years of professional experience
Work History
User Assistance Development Architect
SAP SSC Ireland
Galway, Ireland
05.2007 - Current
- Lead user assistance content strategy for various SAP products.
- Create and maintain product documentation, UX copy, graphics, and videos.
- Collaborate remotely with product managers, UI developers, and UX designers to ensure product quality and user-centric solutions.
- Coach teams on UX writing and content best practices.
- Drive content harmonization and the use of AI tools to assist in content creation.
- Facilitate design thinking training and workshops.
- Contribute to strategic projects regarding tools and processes for the user assistance community.
Co-Team Leader
SAP SSC Ireland
Galway, Ireland
03.2011 - 08.2013
- Led cross-product teams to enhance project collaboration and productivity.
- Facilitated change management initiatives to support the team in adapting to organizational changes.
- Implemented feedback mechanisms to gather team insights for continuous improvement.
- Organized team-building activities to strengthen relationships and enhance morale.
Education
Master of Arts - Literature And Publishing (2nd Class Hons Grade 1)
University of Galway
Galway10-2004
Bachelor of Arts - History And English (2nd Class Hons Grade 1)
University of Galway
Galway10-2002
Skills
Project management
Content creation and strategy
Design thinking
Editing and UX writing
Mentoring and coaching
Agile methodologies
Change management
Continuous improvement
User experience design
Research methods
Video creation - Synthesia, Camtasia, Audiate
Collaboration tools: Mural, Miro
Design tools – Figma
Accomplishments
Completed the EmpowerU program, 2022-2023
Affiliations
Sustainability Co-Lead SAP Ireland, SAP Pollinator Garden 2020-2021
References
References available upon request.
Timeline
Co-Team Leader
SAP SSC Ireland
03.2011 - 08.2013
User Assistance Development Architect
SAP SSC Ireland
05.2007 - Current
Master of Arts - Literature And Publishing (2nd Class Hons Grade 1)
University of Galway
Bachelor of Arts - History And English (2nd Class Hons Grade 1)
University of Galway