Emma Mulroney
Dublin,Ireland
Summary
Skilled Project Co-Ordinator with proven abilities in project management and excellent communication skills. I possesses strong problem-solving skills and ability to co-ordinate tasks and resources effectively.
I am organised and dependable with years of experience and I am successful at managing multiple priorities at once with positive attitude.
Overview
6
6
years of professional experience
Work history
Product Change Co-Ordinator
PCI Pharma Services
09.2023 - Current
- Primary point of contact for any change request activities including Artwork changes/Bill of Material updates & New SKU introductions.
- Support project initiation activities, including defining project scope, objectives and deliverables in alignment with business goals.
- Training and onboarding of new employees within the same role.
- Maintained an organised filing system for all project documents, enhancing accessibility.
- Managed communication amongst project team members to foster collaboration.
- Coordinated project tasks, ensuring timely completion.
- Delegated tasks among team members effectively, promoting productivity.
Retention Specialist
Sky
Dublin, Ireland
11.2022 - 08.2023
- Responded to customer enquiries via chat whilst implementing retention strategies to increase customer loyalty
- Built strong and lasting rapport with customer base and maintained consistently positive feedback.
- Used targeted questioning techniques to determine customer needs and appropriate support while also upselling to maximise revenue and customer growth for the business
- Managed multiple live chat sessions simultaneously with professionalism and attention to detail.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
Outbound Campaign Specialist
Sky
Dublin, Ireland
11.2021 - 11.2022
- Cold calling customers after sales process to drive upselling while delivering customer satisfaction and resolving any issues or complaints
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Telesales Specialist
Sky
Dublin, Ireland
11.2019 - 10.2021
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Offered detailed advice on product and service benefits.
- Established positive relationships with clients by going extra mile to build rapport.
Education
CIPD - Professional Human Resource Practice
National College of Ireland
Dublin, Ireland 09.2025 -
Leaving Certificate Student -
Castleknock Community college
Skills
- Communication
- Empathy
- Time Management and Prioritisation
- Problem Solving
- Adaptability
- Team Player
- Patience
- Customer Service
References
Available upon request.
Timeline
CIPD - Professional Human Resource Practice
National College of Ireland
09.2025 -
Product Change Co-Ordinator
PCI Pharma Services
09.2023 - Current
Retention Specialist
Sky
11.2022 - 08.2023
Outbound Campaign Specialist
Sky
11.2021 - 11.2022
Telesales Specialist
Sky
11.2019 - 10.2021
Leaving Certificate Student -
Castleknock Community college