Emma Morgan
Newry,Down
Summary
As a dedicated graduate, I bring a creative approach to problem-solving and employ proactive and courteous communication to address issues effectively. My ability to swiftly resolve conflicts has earned me frequent commendation. I am genuinely enthusiastic about making a meaningful impact in the sustainability field as I strongly advocate for environmental preservation and sustainable practices. Throughout my education, I focused on key areas such as environmental policy analysis, renewable energy technology, and sustainable resource management. I enhanced my research abilities by conducting in-depth investigations into the environmental effects of diverse sectors.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Food and Beverage Assistant
Apex City Quay Hotel
Dundee
07.2021 - 05.2023
- Demonstrated exceptional interpersonal skills in efficiently addressing customer enquiries about menus, allergies, and restaurant services.
- Responsibly managed phone calls and efficiently recorded reservation requests in the OpenTable system with accuracy.
- Assumed the role of Senior Bar Staff during large events, effectively managing POS systems and overseeing stocktake responsibilities.
- Trained and supervised junior staff members, ensuring the maintenance of high service standards throughout the establishment.
- Successfully completed official training modules with Fourth Hospitality, further enhancing skills and knowledge.
Senior Waitress
La Dolce Vita Pizza Burger Bar
Newry, Down
02.2018 - 06.2020
- Held complete accountability for bar operations throughout the shift, including meticulous opening and closing duties for both restaurant and bar, involving thorough cleaning, sanitization, and restocking.
- Proficiently took orders using the in-house POS system to maintain order accuracy.
- Handled guest complaints promptly and professionally, promptly notifying restaurant management of any concerns.
- Acted as a trainer, coach, and mentor for new staff members, imparting menu knowledge, effective upselling techniques, and upholding brand standards.
Restaurant Waitress
Más
Dundee
05.2021 - 11.2021
- Swiftly and professionally addressed any guest concerns and dealt with any accordingly.
- Accurately calculated charges, issued bills, and collected payments, minimizing till discrepancies during transaction processing.
- Consistently provided exceptional customer care in fast-paced service environment.
- Always maintained a pleasant and professional attitude.
Café Waitress/Bar Staff - Volunteer
Southern Area Hospice
09.2018 - 06.2019
- Successfully ran a café independently for 7 hours every Sunday, demonstrating excellent time management and multitasking skills.
- Exhibited resourcefulness in promptly addressing any issues that arose, maintained stock levels,
- Prioritized friendliness and safety for customers, implementing measures that reduced the risk of injuries and incidents.
Bookkeeper
Sunset Creations
Dundalk, Louth
05.2017 - 02.2018
- Exhibited patience and professionalism when handling customer complaints and enquiries, whether through phone, email, or face-to-face interactions.
- Skilfully managed various clerical duties, such as filing, photocopying, and scheduling client meetings, showcasing strong organizational abilities.
- Developed proficiency in accounting techniques, specifically using 'Sage Accounts' software, whilst following company policy and procedures.
Education
Master of Arts - International Business and Environmental Sustainability
University of Dundee
09.2019 - 06.2023
A-Levels -
Sacred Heart Grammar School
09.2017 - 06.2019
GCSEs -
Sacred Heart Grammar School
Newry 09.2015 - 06.2017
Skills
Commercial Awareness: My profound understanding of how environmental issues influence consumer behaviour towards businesses was acquired during the completion of my final year dissertation
Leadership: I have honed my leadership skills through previous employment, where I trained and supervised staff and assumed the role of Acting Supervisor whenever needed These experiences have highlighted my strong time-management abilities and capacity to thrive under pressure
Communication: I possess excellent communication and interpersonal skills, which I developed while working collaboratively within teams and enhancing my problem-solving techniques through group projects Additionally, my previous roles emphasized the importance of customer relations, further enhancing my communication skills
References
Available upon request
Timeline
Food and Beverage Assistant
Apex City Quay Hotel
07.2021 - 05.2023
Restaurant Waitress
Más
05.2021 - 11.2021
Master of Arts - International Business and Environmental Sustainability
University of Dundee
09.2019 - 06.2023
Café Waitress/Bar Staff - Volunteer
Southern Area Hospice
09.2018 - 06.2019
Senior Waitress
La Dolce Vita Pizza Burger Bar
02.2018 - 06.2020
A-Levels -
Sacred Heart Grammar School
09.2017 - 06.2019
Bookkeeper
Sunset Creations
05.2017 - 02.2018
GCSEs -
Sacred Heart Grammar School
09.2015 - 06.2017
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