Emma Moloney
Raheny,Ireland
Summary
A hardworking, motivated individual with a background in Customer Service and Administration. I always strive to achieve the highest possible standard at any given task. I am accustomed to working in a fast-paced environment and dealing with multiple tasks.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Practice Manager
Portmarnock Veterinary Clinic, Dublin 13
Dublin 13
2024.01 - 2025.09
- Staff Rotas
- Payroll
- Invoicing client accounts
- Sorting supplier invoices
- Working closely with accountant
- Ordering and organising stock
- Providing support and guidance to team members
- Delegating tasks and assignments to team members
- Ensuring compliance with company policies and procedures
- Handling client queries and resolving issues
- Point of contact for reps
- Animal Care and Reception duties
Animal Care Assistant
Portmarnock Veterinary Clinic, Dublin 13
Dublin 13
2023.06 - 2025.09
- Running bloods, urinalysis and faecal testing
- Setting up surgery and x-rays
- Transferring x rays to patient files
- Cleaning and restocking consult rooms
- Cleaning and wrapping kits for sterilisation
- Caring for inpatients, feeding and bring out to the toilet etc
- Restraining pets for nurses and vets in consults
- General washing and cleaning duties
- Reception duties
Receptionist
Portmarnock Veterinary Clinic, Dublin 13
Dublin 13
2022.02 - 2023.06
- Greeting clients
- Answering phones
- Answering and organising emails
- Preparing patient records for surgery admissions
- Locating and creating records
- Reviewing medical history
- Setting appointments
- Selling flea and worming products
- Selling food, shampoos etc
- Cash duties
- Maintaining facility cleanliness and safety
Pet Specialist
Equipet Coolock, Dublin 17
Dublin 17
2021.04 - 2022.02
- Cash Duties
- Serving Customers
- Helping to merchandise new stock
- Advising customers on questions they may have about their pets.
- Feeding animals in shop
- Cleaning, rotating stock, date checking
- Maintaining excellent visual standards on the shop floor
Cinema Host
Odeon Cinema Coolock, Dublin 17
Dublin 17
2018.05 - 2021.04
- Cash duties
- Serving Guests
- Preparing food
- Cleaning screens, kitchen, retail area
- Helping solve guests queries and problems.
Sales Assistant/Customer Service/ Cash office
Dunnes Stores, North Earl Street
2014.06 - 2017.09
- Dealing with customer complaints
- Refunds and exchanges
- Checkout operator
- Stocking shelves
- Money Handling
- Lodgement of weekly profits
- Paperwork and answering phone
- Adding up tills and balancing till contents on computer
- Loading and balancing ATM
- Training new staff on checkouts
Programme Seller
Croke Park & Aviva Stadiums
2011.01 - 2014.01
- Customer Service
- Money Handling
- Sales
Sales Assistant
Dunnes Store, Northside Shopping centre
2013.11 - 2013.12
- Checkout operator
- Stocking shelves
- Helping customers with any queries
Education
QQI Level 6 Award - Advanced Animal Science
Killester College
2020.09 - 2021.05
QQI Level 5 Award - Animal Science
Killester College
2019.09 - 2020.05
QQI Level PreUniversity - Science
Colaiste Dhulaigh College of Further Education
2013.09 - 2014.05
Leaving Certificate -
Manor House School
2007.09 - 2013.06
Skills
- Competent in Microsoft office
- Report writing from laboratory experiments
- Use of various scientific lab equipment
- Animal Care
- Dog Grooming
- Customer Service
- Communication skills
- Data Entry
- Administration
- Organisational skills
- Scheduling
- Money Handling
- Problem solving
Certification
- Full drivers license
- First Aid Training, valid 07/25 - 08/27
References
References available on request
Volunteer Experience
- St Anne’s City Farm and Ecology Centre, Volunteer on Animal Care Team, 2021-04, 2021-10, Feeding animals, Cleaning stables, Answering questions visitors may have.
Timeline
Practice Manager
Portmarnock Veterinary Clinic, Dublin 13
2024.01 - 2025.09
Animal Care Assistant
Portmarnock Veterinary Clinic, Dublin 13
2023.06 - 2025.09
Receptionist
Portmarnock Veterinary Clinic, Dublin 13
2022.02 - 2023.06
Pet Specialist
Equipet Coolock, Dublin 17
2021.04 - 2022.02
QQI Level 6 Award - Advanced Animal Science
Killester College
2020.09 - 2021.05
QQI Level 5 Award - Animal Science
Killester College
2019.09 - 2020.05
Cinema Host
Odeon Cinema Coolock, Dublin 17
2018.05 - 2021.04
Sales Assistant/Customer Service/ Cash office
Dunnes Stores, North Earl Street
2014.06 - 2017.09
Sales Assistant
Dunnes Store, Northside Shopping centre
2013.11 - 2013.12
QQI Level PreUniversity - Science
Colaiste Dhulaigh College of Further Education
2013.09 - 2014.05
Programme Seller
Croke Park & Aviva Stadiums
2011.01 - 2014.01
Leaving Certificate -
Manor House School
2007.09 - 2013.06