Emma Martin
Cork,Ireland
Summary
A highly motivated and dedicated Master's student, I am passionately seeking clinical experience to complement my academic journey and further develop my competencies in the field. With a strong educational background, I bring a solid foundation in mental health interventions and a keen interest in applying theoretical knowledge to real-world clinical settings.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Crisis Hotline Volunteer
Text 50808
01.2022 - Current
- Provide a safe space to listen to people who want to be heard
- Support texters who are dealing with crisis situations
- Help texters sort through their feelings and cope with their problems
- Provide coping strategies in crisis situations.
- Employed active, compassionate listening techniques to establish immediate needs of clients and provide effective support.
- Coached clients to implement life-changing behaviours, demonstrating empathy and active listening skills.
- De-escalated violent, aggressive and threatening behaviour.
- Coordinated crisis intervention and emergency shelter services for clients.
- Conducted client assessments to determine personal or social issues.
- Developed trusting relationships with service users and advocated on their behalf.
- Delivered client-centred approach by contacting external social service agencies to obtain holistic view of individuals.
Hotline Operator
Childline
08.2023 - Current
- Followed strict procedures and scripts to provide first-class crisis support to callers.
- Employed active, compassionate listening techniques to establish immediate needs of clients and provide effective support.
- De-escalated violent, aggressive and threatening behaviour.
- Evaluated clients' progress using evidence-based techniques.
- Conducted client assessments to determine personal or social issues.
- Developed trusting relationships with service users and advocated on their behalf.
- Helped to select and admit clients to appropriate services.
- Encouraged service users to be independent and active members of society.
- Provided one-to-one counselling to improve client wellbeing.
Assistant Music Therapist
Wexford Mental Health Association
05.2019 - 11.2019
- Helped assist and complete workshops for patients
- Involved in music-related activities, such as teaching clients how to play the violin and composing musical compositions for them to perform
- Organised cognitive behavioural therapy workshops for patients.
- Followed clinical guidelines for optimum care and adhered to required paperwork and informed consent standards.
- Monitored patients during treatments, assessment progress and adjusting plans.
- Compiled general data about patient conditions to understand trends and investigate new potential treatments.
- Partnered with specialists to build comprehensive treatment approaches.
- Selected and coordinated resources and equipment to meet patients' treatment needs.
Shop Assistant
Rituals
09.2023 - Current
- Created attractive displays for merchandise to enhance sales.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Liaised with potential customers to determine needs and provide recommendations.
- Assisted customers with wide selection of products and services.
- Handled special customer requests to locate out-of-stock items.
- Delivered on store targets with strong sales and customer service skills.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Met sales targets through proactive promotion and excellent customer service.
Shop Floor Supervisor
Penneys
05.2017 - 05.2023
- Tracked and analysed sales and customer trends in order to maximise sales and revenue
- Responsible for managing a retail staff within the Penneys Wexford pre
- Assigned employees to specific duties to best meet the needs of the store
- Trained personnel in till and floor work
- Monitored sales transactions and ensured sales procedures were followed properly
- Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
- Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
- Monitored shelve stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales.
- Oversaw sales and marketing activities and displayed promotional material on display windows, increasing foot traffic and purchases of store products.
- Maximised sales opportunities by communicating new shop and online promotions clearly to staff and customers.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
Education
Master of Arts - Applied Psychology
University College Cork
Cork, CO2024
Higher National Diploma - Psychology
University College Galway
Galway, G2023
Bachelor of Arts - Music and Psychology
University College Cork
Cork, CO2020
Skills
- A lateral thinker with exceptional creative problem solving skills
- Adept in organisation
- Strong interpersonal communication skills
- Self-disciplined
- Emotional awareness
- Attentive listening
- Compassionate care
Certification
- Cognitive Behavioural Therapy Diploma
- Dialectal Behavioural Therapy Diploma
- Counselling Diploma
- Children First Certificate
Timeline
Shop Assistant
Rituals
09.2023 - Current
Hotline Operator
Childline
08.2023 - Current
Crisis Hotline Volunteer
Text 50808
01.2022 - Current
Assistant Music Therapist
Wexford Mental Health Association
05.2019 - 11.2019
Shop Floor Supervisor
Penneys
05.2017 - 05.2023
Master of Arts - Applied Psychology
University College Cork
Higher National Diploma - Psychology
University College Galway
Bachelor of Arts - Music and Psychology
University College Cork
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