Emma Kane
Laois
Overview
2
2
years of professional experience
Work history
Benefits and Customer Service Advisor
VHI Healthcare
Kilkenny
2023.04 - Current
- Handled high volume of calls daily in a fast paced environment
- Built rapport with members through empathetic handling of concerns.
- Guided customers through their queries with patience and clarity.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Enhanced brand loyalty, provided excellent service at all times.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
Timeline
Benefits and Customer Service Advisor
VHI Healthcare
2023.04 - Current