Emma Jordan
Dublin, Dublin City
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Pure telecom
02.2023 - 11.2024
- I Manage large amounts of Inbound and Outbound calls in a timely manner
- Running test on landline and logging landline faults
- Explaining customer bills and reviewing charges and credit
- Taking card payment and setting up DD Payment
- I Recontacted customers into18 month contracts offering BB and LL packages
- I Built sustainable relationships and engaged customers by taking the extra mile
- I Completed all necessary administrative tasks associated with the sales process, liaising with the Process Team where necessary
- To achieve minimum sales targets by ensuring that all sales leads are identified
Call Center Representative
NCT Call Center
South Dublin
02.2022 - 08.2023
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Call Center Representative
Energia Electricity Company
12.2018 - 10.2020
- I Manage large amounts of Inbound and Outbound calls in a timely manner
- I collect money over the phone for Boiler Services, Packages and Smart Heating Device
- I Effectively explain the company’s products and services to new and existing customers renewing their contract
- I Follow the call center scripts when handling different topics
- I Meet personal/team qualitative and quantitative targets
- My aim was to make 90-140 calls a day
- I deal with high complaints and give them a courtesy call with a solution and make sure the customer is happy with the outcome
- I deal with technical calls, customers with an issue or complaint and always make sure customer is happy with the outcome at the end of call
- I Built sustainable relationships and engaged customers by taking the extra mile
- The system Keep records of all conversations in our call center database for data protection
- I Prepared information packages for new clients with scheduled Installation appointments clients over the phone with requests such as appointment information, rescheduling an existing appointment.
Education
Holy Family Community School
RathcooleSkills
- Payment Processing
- Technical Support
- Customer Relationship Management
- Sales closing
- Call Control
- Cash Handling
- Quality Control
- Positive and professional
Personal Information
Date of Birth: 06/02/2000
Timeline
Call Center Representative
Pure telecom
02.2023 - 11.2024
Call Center Representative
NCT Call Center
02.2022 - 08.2023
Call Center Representative
Energia Electricity Company
12.2018 - 10.2020
Holy Family Community School
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