Emma Hansberry
Galway,Ireland
Summary
I am dependable with a positive outlook and knack for customer service and communication. I frequently demonstrate strong organisational abilities and capacity to manage administrative tasks seamlessly.
I'm versatile and hardworking, driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Leisure Club Receptionist
Tranquillity Leisure Club
Athenry, County Galway
04.2025 - Current
- Utilised Excel to efficiently create spreadsheets for classes.
- Applied knowledge of Xero software to manage financial organisation.
- Designed engaging social media posts using Canva for promotional purposes.
- Produced monthly newsletters through Mailchimp, featuring relevant information and upcoming events.
- Handled conflicts within club, ensuring resolutions were timely and effective.
- Established reputation as reliable contact for inquiries and support.
Leisure club assistant
Tranquillity Leisure Club
Athenry
06.2024 - 03.2025
- Handled all incoming calls with discretion, providing accurate information and redirecting enquiries as necessary.
- Managed reception area of the club, greeting members and visitors with professionalism and warmth.
- Managed financial transactions at the reception, including membership fees and event charges, with accuracy.
- Conducted tours for potential new members, showcasing facilities and highlighting membership benefits.
- Consistently achieved high-quality cleanliness standards in line with company values.
Kids Playcentre Assistant
Kardio Kids
Galway
09.2022 - 05.2024
- Assisted in planning and setting up for kids birthday parties.
- Along with team members, helped on providing entertainment such as kids disco and face paint for parties
- Processed sales transactions quickly and accurately, utilising POS systems for efficiency.
- Coordinated with team members to provide seamless customer service during peak hours.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
Kids Camp Leader
Kardio Kids
Galway
06.2022 - 08.2022
- Managed large groups of children while they attended summer camps, playing games with them, instructing them during activities and ensuring they were enjoying themselves
- Adapted quickly to changing weather conditions and unexpected challenges, maintaining a positive and proactive approach when dealing with the children.
- Fostered a supportive atmosphere, encouraging kids to step out of their comfort zones and try new activities.
- Maintained clean, safe working environments to eliminate accident risks.
- Diffused challenging situations using conflict management techniques.
Education
Leaving Certificate
Holy Rosary College
Bachelor of Business
Atlantic Technological University
Skills
- Discretion handling
- Active listening
- Time management
- Reception desk operations
- Telephone etiquette
- Email management
- Cash handling
- Excel proficiency
- Xero accounting software
- Canva design skills
- Mailchimp marketing tools
- WordPress website design
Languages
English
French
Certification
- Leaving Certificate
Accomplishments
- Collaborated on a group project which resulted in our poster being published for the National UDL conference in 2023
Additional Information
- My linkedIn profile is Emma Hansberry
Timeline
Leisure Club Receptionist
Tranquillity Leisure Club
04.2025 - Current
Leisure club assistant
Tranquillity Leisure Club
06.2024 - 03.2025
Kids Playcentre Assistant
Kardio Kids
09.2022 - 05.2024
Kids Camp Leader
Kardio Kids
06.2022 - 08.2022
Leaving Certificate
Holy Rosary College
Bachelor of Business
Atlantic Technological University