Emma Gibney
Dunleer,Louth
Summary
Experienced hospitality professional with focus on front-of-house management. Skilled in enhancing guest experiences through exceptional customer service and streamlined operations. Capable of leading and motivating teams to achieve high standards in customer satisfaction and operational efficiency.
Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
4
4
years of professional experience
Work history
Reception Manager
Bellingham Castle
Castlebellingham, Louth
2022.08 - Current
- Maintained clean and organised front desk area, creating a welcoming environment.
- Kept inventory of office supplies, reducing instances of shortages or excesses.
- Trained new reception staff members, ensuring high standards of customer service.
- Handled sensitive guest information with utmost confidentiality to ensure data protection compliance.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Assisted in event planning activities, delivering successful events on premises.
- Improved client satisfaction by resolving complaints promptly and efficiently.
- Handled emergencies adeptly whilst maintaining calm composure.
Managed invoicing for contractors, vendors and suppliers, clientelle etc.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Education
Leaving Certificate -
Scoil Uí Mhuirí
Dunleer06.2022
Skills
- Front office etiquette
- Knowledge of gdpr compliance
- Multitasking mastery
- Advanced hospitality knowledge
- Effective communication and articulation
- Inventory control and ordering
- Time management expertise
- Sensitive complaint handling
- Calm under pressure
- Front of House (FOH) management
- Occupational safety and health procedures
- Professional telephone manner
- People Management
- Reception email monitoring
Timeline
Reception Manager
Bellingham Castle
2022.08 - Current
Leaving Certificate -
Scoil Uí Mhuirí