Emma Delahunt
Ballycullance, New Ross, Wexford
Summary
I am an experienced receptionist and former Reception Supervisor with over 3 years of front-desk experience in healthcare and hospitality. I am confident in managing appointments, handling customer inquiries, and supporting smooth day-to-day operations. I thrive both independently and as part of a team. Currently covering maternity leave, I am seeking a permanent role where I can continue to grow in a receptionist or administrative position.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Patient Liaison/Receptionist
Waterstone Clinic
Waterford
07.2025 - Current
- First point of contact for patients, providing support and clear information throughout their fertility journey.
- Manage appointments, consultations, and follow-ups efficiently.
- Maintain accurate, confidential patient records in line with healthcare standards.
- Assist with billing, insurance queries, and payment processes.
- Coordinate communication between patients and medical teams.
- Perform general administrative tasks and patient education.
Receptionist Supervisor
Granville Hotel
Waterford
09.2022 - 07.2025
- Greeted and welcomed guests, assisting them with check-in and check-out.
- Maintain a positive attitude and friendly demeanour throughout reception.
- Assist with administrative tasks as needed.
- Handled incoming calls, managed guest bookings, and reservations.
- Supervised a team of receptionists, providing training, support, and guidance.
- Handled petty cash and maintained accurate financial records.
- Managed inventory of office supplies, placing orders when necessary and verifying receipt of supplies.
- Communicated effectively with hotel departments to resolve issues promptly, including housekeeping, kitchen and bar.
- Recruited and managed staff rosters.
Early Years Educator
Nourrice Creche & Montessori
Wexford
10.2021 - 07.2022
- First point of contact for patients, providing support and clear information throughout their fertility journey.
- Manage appointments, consultations, and follow-ups efficiently.
- Maintain accurate, confidential patient records in line with healthcare standards.
- Assist with billing, insurance queries, and payment processes.
- Coordinate communication between patients and medical teams.
- Perform general administrative tasks and patient education.
Early Childcare Educator
Tintern Childcare
Wexford
10.2016 - 10.2021
- Same as above.
Education
Ordinary Bachelor’s Degree - Early Childhood Education
Carlow Institute of Technology
Carlow03-2022
Fetac Level 6 - Hairdressing
Waterford College of Further Education
Waterford 09-2017
Skills
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Team building
- Team leadership and motivation
- Patient care
- Appointment scheduling
- Patient record management
- Customer relationship
Certification
Frist Aid
References
References available upon request.
Timeline
Patient Liaison/Receptionist
Waterstone Clinic
07.2025 - Current
Receptionist Supervisor
Granville Hotel
09.2022 - 07.2025
Early Years Educator
Nourrice Creche & Montessori
10.2021 - 07.2022
Early Childcare Educator
Tintern Childcare
10.2016 - 10.2021
Ordinary Bachelor’s Degree - Early Childhood Education
Carlow Institute of Technology
Fetac Level 6 - Hairdressing
Waterford College of Further Education