Emma Davis
West Des Moines, IA
Summary
Dedicated, self-motivated, and hardworking student and employee seeking an opportunity for growth and achievement of goals. Demonstrated leadership and critical-thinking skills while working at Hot Spring Spas and Fire Creek Grill, by enhancing customer satisfaction and training new team members. Recognized for academic achievement, exceptional communication, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hot Spring Spas of Iowa
01.2022 - Current
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- At 16, became the youngest employee ever sent to a national sales training camp, and later made history as the first teenager to hold a commission-based sales position at the company.
- Remained calm and professionally resolved issues in busy, high-stress situations.
- Helped with office work including checking inventory, filing paperwork, and entering products and sales into our system.
- Assisted in training new staff members on company policies, product information, and sales techniques to ensure an efficient onboarding process.
Head Hostess
Fire Creek Grill
09.2023 - Current
- Established a welcoming atmosphere by greeting hundreds of guests promptly and proficiently upon arrival every evening.
- Trained over ten new team members to ensure a full understanding of role expectations, restaurant policies, and treating all guests with respect.
- Optimized the seating and bussing process for increased efficiency and reduced wait times for guests.
- Assisted servers with various tasks, such as refilling beverages, making salads, and clearing tables.
- Handled guest complaints with care and professionalism, working to resolve issues promptly.
- Recently promoted to a waitress position, ensuring positive dining experiences for all guests.
Education
Associate of Arts & Associate of Science -
Des Moines Area Community College
Ankeny, IA05-2025
High School Diploma -
Valley High School
West Des Moines, IA05-2025
Skills
- Complex problem-solving
- Goal oriented
- Exceptional customer service
- Critical thinking
- Strong leadership
- Teamwork and collaboration
- Adaptability
- Positive attitude
References
Mr. Thad Schaben (CEO)
Hot Spring Spas of Iowa
Clive, IA 50325
(515) 779-8373
tschaben@hotspringgreen.com
Mr. Jack Craig (Co-Owner/Bar Manager)
Fire Creek Grill
West Des Moines, IA 50265
(515) 720-4121
jackcraig6@gmail.com
Mr. Rob Schebel (English Teacher)
Valley High School
West Des Moines, IA 50266
(515) 633-4045
schebelr@wdmcs.org
Mrs. Denise Swartz (3rd Grade Teacher)
St. Francis of Assisi
West Des Moines, IA 50266
(303)817-8552
dswartz@saintfrancisschool.org
Timeline
Head Hostess
Fire Creek Grill
09.2023 - Current
Sales Associate
Hot Spring Spas of Iowa
01.2022 - Current
Associate of Arts & Associate of Science -
Des Moines Area Community College
High School Diploma -
Valley High School
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