Emily Kate Foley
Cork
Summary
My background is primarily in retail management, where I have developed over a decade of experience creating positive customer experiences, leading teams, and managing busy, fast-paced environments. Throughout my career, I have cultivated strong skills in customer service, guest relations, multitasking, organisation, problem-solving, and attention to detail, while maintaining high standards of presentation and service. I'm comfortable managing competing priorities, working with a wide range of people, and helping create welcoming, organised environments where customers feel well looked after. I've always felt that hospitality is an industry I would genuinely enjoy and be successful in, and I'm excited about the opportunity to bring the skills and experience I've developed in retail into a hospitality setting.
Overview
10
10
years of professional experience
Work History
Professional Organiser & Project Manager
The Occasional Wife
New Orleans, Louisiana
10.2024 - 07.2026
- Managed residential and commercial projects from initial planning through completion, ensuring a smooth and positive client experience.
- Led teams of up to 10 employees, coordinating schedules, responsibilities, and workflow.
- Built trusted client relationships through professionalism, discretion, and excellent communication.
- Managed multiple projects simultaneously while maintaining high standards of organisation and service.
- Created tailored solutions based on individual client needs, demonstrating flexibility and strong problem-solving skills.
Retail Store Manager
Miss Claudia's Vintage & Costume
New Orleans, Louisiana
10.2020 - 10.2024
- Managed daily operations within a busy customer-focused environment, ensuring excellent service and high presentation standards.
- Led, trained, scheduled, and supported a team of 10-15 employees to deliver consistent service quality.
- Developed strong relationships with a wide range of clients, including private customers, performers, production teams, and event professionals.
- Resolved customer concerns with professionalism, empathy, and effective communication.
- Maintained a welcoming and visually engaging environment through organisation, presentation, and attention to detail.
- Managed operational responsibilities including cash handling, stock coordination, scheduling, and daily procedures.
- Supported clients with personalised consultations, ensuring a tailored and memorable experience.
Key Holder & Lead Stylist
United Apparel Liquidators
New Orleans, Louisiana
01.2019 - 03.2020
- Delivered personalised customer service and styling experiences for a diverse client base.
- Built strong customer relationships through product knowledge, communication, and attention to individual needs.
- Supported daily operations including opening and closing procedures, staff coordination, and maintaining service standards.
- Assisted with merchandising and presentation to create an inviting customer environment.
- Recognised as a Top 10 company sales performer through strong customer engagement and service.
Head Manager, Buyer & Hiring Manager
Plato's Closet
Durham, North Carolina
01.2018 - 01.2019
- Progressed from Sales Associate to Head Manager within three months due to strong performance and leadership skills.
- Managed recruitment, onboarding, training, and ongoing support for new team members.
- Coordinated staff schedules and daily operations to maintain a positive and efficient working environment.
- Supported team development through coaching, feedback, and performance guidance.
- Maintained high standards of customer service, organisation, and store presentation.
- Managed daily administrative duties including reporting, cash handling, and operational procedures.
School Program Leader
Chapel Hill-Carrboro City Schools
Chapel Hill, North Carolina
08.2016 - 06.2017
- Supervised groups of over 20 children while creating a safe, engaging, and supportive environment.
- Planned activities and managed daily schedules while adapting to changing needs.
- Communicated effectively with families, colleagues, and programme staff.
Retail Sales Associate
Walgreens
Raleigh, North Carolina
04.2016 - 08.2016
- Provided friendly and efficient customer service across multiple departments.
- Assisted customers with enquiries and product recommendations.
- Maintained clean, organised, and well-presented service areas.
- Processed transactions accurately while supporting daily operations.
Education
Bachelor of Arts - Mass Communication
University of North Carolina Asheville
Skills
- Guest & Customer Experience
- Team Leadership & Training
- Inventory control
- Operations Coordination
- Staff Scheduling
- Client Relations
- Problem Solving
- Event & Service Support
- Organisation & Time Management
- Communication Skills
- Presentation Standards
- Conflict Resolution
- Administrative Support
- Cash Handling
- Microsoft Office
- POS Systems
- Client relationship management
Custom Section
Ireland, Irish Citizen with full eligibility to work in Ireland
References
Claudia Baumgarten
Ower of Miss Claudia’s Vintage and Costumes
Ph: 1 (504) 259-8787
Email: missclaudia2@gmail.com
Vanessa Neimann
Project Manager at Occasional Wife
Ph: 1 (504) 521-3200
Email: vanessa@theowife.com
Timeline
Professional Organiser & Project Manager
The Occasional Wife
10.2024 - 07.2026
Retail Store Manager
Miss Claudia's Vintage & Costume
10.2020 - 10.2024
Key Holder & Lead Stylist
United Apparel Liquidators
01.2019 - 03.2020
Head Manager, Buyer & Hiring Manager
Plato's Closet
01.2018 - 01.2019
School Program Leader
Chapel Hill-Carrboro City Schools
08.2016 - 06.2017
Retail Sales Associate
Walgreens
04.2016 - 08.2016
Bachelor of Arts - Mass Communication
University of North Carolina Asheville