Emily O'Mara
Naas,Co Kildare
Summary
Organized and reliable professional with a strong background in customer service, administration, and financial compliance. Proven ability to adapt to new situations and take on additional responsibilities to meet team objectives. Passionate about literature and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Administrator
Swirl MasterCard
Naas
2019.06 - Current
- Managed office supply inventory and organized physical files and digitized records
- Managed incoming and outgoing mail to maximize office efficiency
- Conducted customer onboarding, complication review, pre-processing KYC and AML reviews
- Fulfilled customer orders, print , packing and postage.
Waitress
Tulfarris Hotel and Golf resort
Blessington
2022.06 - 2022.08
- Provided friendly, courteous service, boosting customer satisfaction
- Took orders and served food and drink professionally
- Maintained cleanliness in dining areas, waiting areas, and bathrooms for guest comfort.
Riding Assistant
Equestrian and Horse, field farm
Clane
2019.04 - 2020.07
- Assisted in organizing and facilitating rideouts
- Groomed, bathed, and exercised horses daily, and maintained a clean and efficient stable environment
Floor Staff Member
Santa House Express, the Manor
Johnstown
2021.06 - 2022.01
- Provided customer service by welcoming guests and addressing their needs
- Maintained cleanliness and orderliness of premises.
Front Desk & Facilities Coordinator
Joanna Gozdek
Las Palmas, Gran Canaria
2024.05 - 2025.07
- Supervised cleaning staff to maintain cleanliness standards across premises.
- Managed bookings, reservations, and cancellations using [mention booking system, e.g., Hostelworld, Cloudbeds].
- Provided guests with information about the hostel, local attractions, and transport options.
- Handled inquiries and resolved guest complaints professionally.
- Cleaned and maintained dormitories, private rooms, and common areas to high hygiene standards.
- Changed and prepared beds for new guests, ensuring quick turnaround times.
- Restocked essential supplies (toiletries, bedding, kitchen items) and reported maintenance issues.
Education
Bachelor of Science - General Science
National University of Ireland, NUIG, Saint Mary's Naas
Galway09.2022
Secondary school -
Saint Mary's College Naaas
Naas, Kildare05.2022
Primary school -
School Bhride Naas
Naas, Kildare05.2016
Skills
- Outstanding customer service
- Confident and articulate communication
- Order placement and inventory management
- Facility cleaning and maintenance
- Cash and card payment processing
- Customer onboarding and complication review
- Pre-processing KYC and AML reviews
Languages
English, Spanish
Native
Certification
Microsoft office specialist course
Excell Course
Gaisce certificate
Hobbies and interests
- Reading
- Horse riding
- Running
- Boxing
Timeline
Front Desk & Facilities Coordinator
Joanna Gozdek
2024.05 - 2025.07
Waitress
Tulfarris Hotel and Golf resort
2022.06 - 2022.08
Floor Staff Member
Santa House Express, the Manor
2021.06 - 2022.01
Administrator
Swirl MasterCard
2019.06 - Current
Riding Assistant
Equestrian and Horse, field farm
2019.04 - 2020.07
Bachelor of Science - General Science
National University of Ireland, NUIG, Saint Mary's Naas
Secondary school -
Saint Mary's College Naaas
Primary school -
School Bhride Naas