Emily Nelson

While hairdressing my roles included:

Customer Service

• Greeting customers, answering phones and booking appointments.
• Responding to customer inquiries by phone, email and in person.
• Serving Coffee, Tea and Breakfast to customers
• Ensuring client satisfaction with the quality of service provided.
• Booking future appointments to increase repeat business.

Communication

• Suggesting retail products to clients that would help them maintain their style
• Collecting payment from customers and scheduling future appointments.
• Ordered supplies from vendors to ensure adequate stock.

Time Management

• Efficient scheduling: Manage and allocate appointments to ensure smooth operations
• Quick and precise work: I worked efficiently while maintaining attention to detail.
• Prioritization: i have the ability to prioritize tasks, such as managing multiple customers simultaneously
• Organization: i kept my station clean and well stocked, enabling a smooth workflow

Team Work

• i worked closely with colleagues to ensure an enjoyable salon experience
• I mentored new staff members
• working in a large salon meant i became adaptable and willing to adjust my schedule to take on tasks to support the team during busy periods

Accolades

• During my time as a hairdresser I traveled around Europe to compete and educate.
• To name a few of my achievements:

Winning gold at Trendvision international in London 2021

1st place trainnee in Croke Park 2018

London Fashion Week styling team 2019-2023

Sebastian Cult team, only irish hairdresser to secure a spot on the team

Member of House Of Colour Artistic Team 2019- 2023

National Television styling team 2023

Educator in House Of Colour training academy 2019-2023

Master Colour Degree

My roles consisted of

• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Described menu items to customers and suggested appealing products.
• Created signs and displays to advertise store products or events.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Collected payments and provided accurate change.
• Greeted customers and provided friendly customer service.
• Ordered food items from vendors as needed.
• Operated cash registers and credit card machines for transactions.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.