Emily Murray
Rathfarnham
Summary
Experienced in retail operations with a focus on delivering exceptional customer service and efficient cash handling. Skilled in stock organisation, managing returns and refunds and ensuring compliance with company policies. Committed to maintaining customer satisfaction through attention to detail and effective time management.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Retail Assistant
Mango, Dundrum Town Centre
Dundrum
2025.10 - 2025.12
- Assisted customers with product choices and inquiries.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Served multiple customers simultaneously while upholding service standards.
- Supported store events and promotional activities effectively.
- Managed cash register operations to reduce queue lengths.
- Maintained cleanliness on shop floor for a welcoming atmosphere.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Supported team members for improved operational efficiency.
Front of House Staff
Italian Kitchen’s at Festival’s Ltd, Electric Picnic Festival
2025.08 - 2025.08
- Assisted in fast-paced front of house sales.
- Facilitated payment processing for customers.
- Organised order collection queue efficiently.
- Ensured high level of hygiene at all times.
Sales Assistant
Penney’s, Dundrum Shopping Centre
Dundrum
2023.12 - 2024.10
- Operated checkout stations to provide fast, friendly, and efficient service.
- Assisted customers with sales, refunds, and exchanges.
- Supported customers on the sales floor and in fitting rooms with size and style inquiries.
- Maintained organisation of stockroom and shop floor to ensure tidiness.
- Arranged stock efficiently to improve accessibility for customers.
- Ensured new products were displayed promptly and accurately priced.
- Adhered to safety standards consistently.
Sales Assistant
Next, Carrickmines
Carrickmines
2023.11 - 2023.12
- Operated cash desk to handle sales, refunds, and exchanges.
- Processed online store returns and confirmed item suitability for return.
- Engaged with customers on sales floor, providing greetings and assistance.
- Supported customers in identifying product needs.
- Organised stock and maintained tidiness on shop floor.
- Checked stock availability for customers.
- Restocked shelves as required.
Temporary Product Packer
Alpack Ltd, Sandyford Industrial Estate
Sandyford
2023.06 - 2023.07
- Assisted in outsourced packaging project for Lakeland.
- Packed large volume products from bulk into smaller store packets.
- Ensured compliance with hygiene rules and regulations.
- Collaborated effectively as part of a team.
- Worked to meet targeted deadlines.
Retail & Customer Service
Alpack Ltd, Sandyford Industrial Estate
Sandyford
2023.03 - 2023.06
- Assisted with cash and credit card transactions, including processing refunds and exchanges.
- Responded to customer inquiries on the phone and greeted visitors in the sales showroom.
- Handled order processing both online and in-store, coordinating with the warehouse for fulfilment.
- Kept the retail showroom organised and fully stocked for customer satisfaction.
- Arranged courier bookings for product deliveries.
- Supported customers in the showroom with product-related questions.
- Distributed product samples to interested clients.
- Updated pricing information and applied discounts as needed.
Education
Leaving Cert -
St Raphaela’ Secondary School
Stillorgan, Co Dublin 2019.01 - 2025.01
Degree Course - undefined
TUD
Dublin 2025.01 - 2026.04
Skills
- Superb time management
- Till and cash handling
- Stocking shelves
- Money handling
- Product promotions
- Order fulfilment
- Face-to-face selling
- Returns processing
- Refund and exchange processing
- Customer Service
- Health & Safety awareness
Affiliations
- Running
- Music Events
References
- Mango: Ibrahim, Manager, 083 395 1150
- Penney's: HR, sm053@primark.ie, 01 241 5040
- Alpack Ltd: Audrey Lahiff, audrey@alpack.ie, 087 630 4671
Timeline
Retail Assistant
Mango, Dundrum Town Centre
2025.10 - 2025.12
Front of House Staff
Italian Kitchen’s at Festival’s Ltd, Electric Picnic Festival
2025.08 - 2025.08
Degree Course - undefined
TUD
2025.01 - 2026.04
Sales Assistant
Penney’s, Dundrum Shopping Centre
2023.12 - 2024.10
Sales Assistant
Next, Carrickmines
2023.11 - 2023.12
Temporary Product Packer
Alpack Ltd, Sandyford Industrial Estate
2023.06 - 2023.07
Retail & Customer Service
Alpack Ltd, Sandyford Industrial Estate
2023.03 - 2023.06
Leaving Cert -
St Raphaela’ Secondary School
2019.01 - 2025.01