Emily Gonzales
San Antonio
Summary
Dedicated professional with experience at Methodist Hospital Emergency Services, excelling in patient care support and effective communication. Proven ability to enhance patient satisfaction through strong organization and customer service skills. Certified in CPR and BLS, with a commitment to maintaining HIPAA compliance and a safe environment for all.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Methodist Hospital Emergency Services
12.2015 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Environmental Services Housekeeper
Southwest Texas Methodist Hospital
12.2011 - 12.2015
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
Bachelor of Science - Nursing
Galen College of Nursing
San Antonio03-2025
High School Diploma -
LakeView HS
San Angelo, Tx05-2002
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Training and coaching
- Certified in CPR
- BLS certified
Student Ambassador, Member of Galen Student Nurse Association (GSNA)
As a Student Ambassador and a member of both the Galen Student Nurse Association and the Student Academic Committee I was a voice for my cohort and a voice from leadership. I was able to participate in volunteer activities and give back to the community as well as give back to the students who needed guidance, assistance, or just an ear to listen.
Timeline
Unit Secretary
Methodist Hospital Emergency Services
12.2015 - Current
Environmental Services Housekeeper
Southwest Texas Methodist Hospital
12.2011 - 12.2015
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
LakeView HS
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