Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Costigan

Summary

Dynamic supervisor specializing in employee training and customer complaint resolution. Proven track record in schedule management and team collaboration, resulting in improved performance and customer satisfaction. Extensive experience in retail sectors including clothing, footwear, beauty, and cosmetics.

Overview

6
6
years of professional experience

Work History

Supervisor

New Look
Dublin, Ireland
02.2020 - 04.2022
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Cosmetics Department Lead

Shaws Department Stores
Drogheda, Ireland
01.2019 - 02.2020
  • Supervised daily operations of cosmetics department to ensure optimal performance.
  • Assisted customers in selecting beauty products based on individual needs.
  • Collaborated with vendors to maintain product availability and quality standards.
  • Created daily, weekly, and monthly reports documenting sales performance within the department.

Keyholder & Footwear Specialist

New Look
Drogheda, Ireland
06.2016 - 01.2019
  • Engaged with customers to address inquiries and provide product information.
  • Maintained inventory levels and organized merchandise on the sales floor.
  • Operated the cash register and handled customer transactions efficiently.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.

Education

Master of Science - Sustainable Development

University College Dublin
Dublin
09-2022

BBA - International Business

Maynooth University
Dublin
09-2021

Skills

  • Customer service
  • Training and mentoring
  • Sales reporting
  • Conflict resolution
  • Time management
  • Product knowledge

Timeline

Supervisor

New Look
02.2020 - 04.2022

Cosmetics Department Lead

Shaws Department Stores
01.2019 - 02.2020

Keyholder & Footwear Specialist

New Look
06.2016 - 01.2019

Master of Science - Sustainable Development

University College Dublin

BBA - International Business

Maynooth University
Emily Costigan