Emily Costigan
Summary
Dynamic supervisor specializing in employee training and customer complaint resolution. Proven track record in schedule management and team collaboration, resulting in improved performance and customer satisfaction. Extensive experience in retail sectors including clothing, footwear, beauty, and cosmetics.
Overview
6
6
years of professional experience
Work History
Supervisor
New Look
Dublin, Ireland
02.2020 - 04.2022
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cosmetics Department Lead
Shaws Department Stores
Drogheda, Ireland
01.2019 - 02.2020
- Supervised daily operations of cosmetics department to ensure optimal performance.
- Assisted customers in selecting beauty products based on individual needs.
- Collaborated with vendors to maintain product availability and quality standards.
- Created daily, weekly, and monthly reports documenting sales performance within the department.
Keyholder & Footwear Specialist
New Look
Drogheda, Ireland
06.2016 - 01.2019
- Engaged with customers to address inquiries and provide product information.
- Maintained inventory levels and organized merchandise on the sales floor.
- Operated the cash register and handled customer transactions efficiently.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Education
Master of Science - Sustainable Development
University College Dublin
Dublin09-2022
BBA - International Business
Maynooth University
Dublin09-2021
Skills
- Customer service
- Training and mentoring
- Sales reporting
- Conflict resolution
- Time management
- Product knowledge
Timeline
Supervisor
New Look
02.2020 - 04.2022
Cosmetics Department Lead
Shaws Department Stores
01.2019 - 02.2020
Keyholder & Footwear Specialist
New Look
06.2016 - 01.2019
Master of Science - Sustainable Development
University College Dublin
BBA - International Business
Maynooth University