EMILIO BOARNA
Tuam
Summary
Experienced Customer Assistant dedicated to providing quality care for ultimate customer satisfaction. Adept in identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Construction Operative
Property Image LTD
Tuam, County Galway
12.2020 - 10.2023
- As a Construction Operative at Property Image Ltd, I collaborated with teams to perform various construction tasks, such as setting up the site, installing drainage and pipework systems, laying pavements and driveways, and interpreting drawings and specifications.
- I followed strict health and safety procedures and risk management, and deliver projects within tight deadlines.
- I have a Safe Pass certification issued by SOLAS, which demonstrates my competence and compliance with the construction regulations.
- Handled bladed equipment responsibly to maintain good site safety.
Customer Assistant
LIDL Tuam
12.2019 - 11.2020
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled cash and card payments with accuracy.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Recieved title of Customer Service Representative.
Sales Associate
07.2019 - 10.2019
- Recorded customer payments, verifying amounts tally with sales documentation.
- Contributed to sales meeting, sales events and training to share best practices and new developments.
- Protected integrity, traceability and quality of product and company brand.
- Kept sales records up-to-date and accurate, submitting in timely manner.
- Upheld excellent customer service with helpful, confident demeanour.
Education
QQI Level 5 degree in Sports and Recreation - Sports
Galway Institute of Technology
Galway, County Galway 09.2018 - 05.2019
ITEC Level 2&3 Personal Training - Sports
Galway Institute of Technology
Galway, County Galway 09.2018 - 05.2019
Skills
- Team management
- Professional demeanour
- Cash handling
- Inventory control
- Manual handling
- Ground working
- Lead generation techniques
- Customer service
- Microsoft Word
- Shopify Proficiency
Languages
English
Native
Romanian
Advanced
French
Elementary
Portuguese
Beginner
Irish
Elementary
Timeline
Construction Operative
Property Image LTD
12.2020 - 10.2023
Customer Assistant
LIDL Tuam
12.2019 - 11.2020
Sales Associate
07.2019 - 10.2019
QQI Level 5 degree in Sports and Recreation - Sports
Galway Institute of Technology
09.2018 - 05.2019
ITEC Level 2&3 Personal Training - Sports
Galway Institute of Technology
09.2018 - 05.2019
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