Emer Van Der Werf
Galway, Hazelpark, Newcastle
Summary
Hardworking, trustworthy and dedicated second year Commerce student seeking a team-oriented environment with a passionate interest in Finance, Accounting and Economics. Adept at multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service, and boost business revenues.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Cafe Attendant, Barista
McHugh's Cafe,
Cong, County Mayo
04.2026 - Current
- Welcomed guests at McHugh's Cafe, providing menu information to enhance customer experience.
- Prepared a variety of coffee, tea, and café beverages to meet customer preferences.
- Took customer orders accurately, entered orders into a point of sale system, and collected payment.
- Assisted team members during peak hours to maintain efficient service flow.
- Handled multiple tasks at once while staying focused on quality checks.
- Followed food safety steps and handled ingredients with care.
- Cleaned tables, counters, and dining areas during shifts.
front of house and Back of House worker
Supermacs
Ballinrobe, County Mayo
12.2022 - 04.2026
- Prepared ingredients and packaging to streamline front-of-house service.
- Worked with chefs, servers, and hostesses to support timely seating and food delivery.
- Supported busy service by assembling orders fast through strong back-of-house teamwork.
- Maintained cleanliness of work surfaces, equipment, and floors to uphold food safety standards.
- Rotated stock and checked dates to help maintain fresh kitchen operations.
- Received deliveries and organized supplies in designated back-of-house storage areas for efficient access.
Work Experience
Catherine Murphy's Solicitors
Headford, County Galway
02.2023 - 02.2023
- Resolved customer concerns with knowledgeable, friendly support to maintain high satisfaction.
- Strengthened customer satisfaction through prompt problem resolution and polite communication.
- Fostered positive customer experiences through attentive service in person and over the phone.
- Delivered reliable customer service during face-to-face interactions and phone conversations.
- Managed phone calls and scheduled appointments to ensure organized, timely service.
- Executed daily duties with accuracy and efficiency to support operational goals.
Education
High School Diploma -
Ballinrobe Community School
Ballinrobe, County Mayo05-2025
BBA - Bachelors of Commerce (Global Experience)
University of Galway
Galway10-2026
Skills
- Point of sale management
- Order accuracy
- Order processing efficiency
- Cash transaction management
- Food safety compliance
- Food management
- Upselling techniques
- Customer support
- Team coordination skills
- Business communication
- Microsoft Excel proficiency
- Customer-focused approach
Languages
Irish
Intermediate (B1)
B1
German
Upper Intermediate (B2)
B2
Dutch
Elementary (A2)
A2
Affiliations
- Running: Running the Dublin Marathon at the end of October to raise money for Irish Cancer Society. Run 4-5 times a week, hope to run many more Marathons
- Football: play Gaelic Football with my local club, Kilmaine GAA, 2019-Present
- Singing: Sing in St Patricks Church parish choir, Co Mayo
Accomplishments
- Recognised LIFT Facilitator as a part of University of Galway: LIFT stands for ' Leading Ireland's Future together'. LIFT is an eight-part group learning programme, being rolled out nationwide via a volunteer facilitator network. LIFT's leadership learning process is based on eight key leadership values: Listening, Positive Attitude, Respect, Competence, Dedication and Determination, Empathy and Understanding, Accountability, and Honesty and Integrity. Participated in a workshop which provided an opportunity to complete an in person roundtable and facilitator training.
- Raised over 1,500 for Irish Cancer Society
References
- Rory McHugh
- Owner of McHugh's Cafe
- Phone Number: 0873352365
Timeline
Cafe Attendant, Barista
McHugh's Cafe,
04.2026 - Current
Work Experience
Catherine Murphy's Solicitors
02.2023 - 02.2023
front of house and Back of House worker
Supermacs
12.2022 - 04.2026
High School Diploma -
Ballinrobe Community School
BBA - Bachelors of Commerce (Global Experience)
University of Galway