Emer Nagle

• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed social media pages, and responded to customer queries.

• Maintained accurate records of all contractual correspondence and documentation, adhering to contractual obligations and company policies.
• Improved contract efficiency by streamlining administrative processes.
• Developed comprehensive reports on contract progress, aiding strategic decisions.

• Prepared new business applications and followed up insufficient applications for credit assessment.
• Arranged property valuations following conditional approval as well as upfront valuation requests.
• Onboarded new mortgage brokers by setting up accreditations and system access, and maintained existing Introducer records.
• Responded to Business Partner enquiries via Telephone and Email.

Service Plan Specialist: Jan 2024 - Apr 2024

• Developed strong working relationships with key stakeholders to ensure seamless coordination during plan implementation.
• Implemented innovative solutions to address unique client challenges, delivering tailored plans that met diverse needs.
• Exported data to activate service plans that were purchased online by customers directly.
• Managed cross-functional Service Plan Steering Groups involving various departments to improve the service plan product and underlying systems. Executed IT testing for implementation of proposed modifications.

Retail Operations Administrator: July 2021 - Jan 2024

• Provided high quality customer service through Call Centre handling for Dealers within the VW Group network and VW Finance customers.
• Prepared monthly management board meeting presentations by compiling statistical data related to calls received within the Retail Operations team.
• Managed shared email inboxes to identify customer needs, and provided resolutions in line with policy and procedures in a timely manner.
• Efficiently managed daily processing of refunds and credit balances.
• Managed loan reschedules and refinances, often in conjunction with legal proceedings, while collaborating closely with the Collections and Underwriting Departments.
• Managed deceased cases, ensuring sensitivity towards family members and striving for efficient resolution.