Emer McDermott
Cork
Summary
I am a hardworking individual with a desire to make guests and customers feel welcome at all times. I have an energetic personality coupled with a strong work ethic making me a perfect fit for fast-paced work environments. I am an organized, independent worker with strong time management skills. I am extremely detail-oriented and learn new tasks very quickly. I am a proactive Retail Assistant with extensive experience in management roles, team leadership and customer service. I provide exceptional shopping experience to customers by offering friendly, helpful assistance, and I am most importantly, a reliable team member who is constantly focused on driving sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lynott Jewellery, Brown Thomas
Cork, Ireland
05.2025 - Current
- Assisted in managing daily store operations and team performance.
- Trained new staff on product knowledge and customer service standards.
- Maintained a visually appealing display of merchandise to attract customers.
- Collaborated with team members to ensure exceptional customer service experiences.
- Underwent extensive welding and engraving training, certifitcate avaialble upon request
Supervisor
New Look
Cork
06.2024 - 03.2025
- Delegated tasks to team members according to individual strengths.
- Promoted sales by setting up displays and organizing and arranging merchandise.
- Supported cleanliness of store by cleaning shelves, counters and displays.
- Completed daily store opening and closing tasks.
- Operated cash registers to process customer transactions.
Senior Sales Assistant
Regatta
Cork
09.2023 - 06.2024
- Provided exceptional customer service by offering assistance and product recommendations to customers seeking outdoor apparel and equipment.
- Consistently met and surpassed monthly sales targets through the use of upselling and cross-selling techniques.
- Maintained store policies, ensuring a clean, organized, and safe shopping environment for both customers and staff.
- Efficiently handled cashier responsibilities, managing cash transactions, and operating the system with accuracy.
Assistant Manager
The Card Factory
Kilkenny
03.2023 - 09.2023
- Aligned day-to-day activities with targets set by upper management.
- Performed keyholding responsibilities to guarantee timely opening and closing of store.
- Strategically planned shift schedules and processed holiday requests.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Upsold additional products and targeted customer needs using consultative sales techniques.
- Provided helpful, attentive sales support to generate positive customer feedback.
Food and Beverage Assistant
Mount Juliet Estate
Kilkenny
05.2021 - 05.2022
- Greeted new customers, answered initial questions and took drink orders.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations.
- Adhered to recipe and presentation standards for specialty coffee drinks.
Education
Bachelor of Arts - Philosophy and Sociology
University College Cork
05.2025
Leaving Certificate -
Grennan College
Kilkenny01.2022
Skills
- Team leadership
- Food and beverage knowledge
- Extensive hospitality background
- Barista training
- Cash handling
- Customer service
- Manual handling
- Decision-making skills
- General office administration
- Task delegation
- Visual merchandising
- Sales floor organization
- Certified in jewellery welding and engraving
References
References available upon request
Certification
- Jewellery Welding and Engraving
- Manual Handling
Timeline
Assistant Manager
Lynott Jewellery, Brown Thomas
05.2025 - Current
Supervisor
New Look
06.2024 - 03.2025
Senior Sales Assistant
Regatta
09.2023 - 06.2024
Assistant Manager
The Card Factory
03.2023 - 09.2023
Food and Beverage Assistant
Mount Juliet Estate
05.2021 - 05.2022
Bachelor of Arts - Philosophy and Sociology
University College Cork
Leaving Certificate -
Grennan College
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