Emer Clifford
Abbeydorney,Ireland
Summary
Over 14 years’ experience in Administration and Customer Service.
Experience in Quality Assurance, System testing, Claims assessment, Call centres, database administration, accounts receivable, accounts payable. I am a highly adaptive and hardworking employee. I have a positive attitude and I put great energy and effort into my work.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist/Administrator
Boch Honda
Norwood, MA
2004.03 - 2004.08
- Point of contact for Customers
- Credit checks for car finance customers
- Maintenance of files on company database.
- Customer service and reception duties
- Cash handling
Customer Service Representative
JRI America
Tralee, Co Kerry
2016.07 - 2019.11
- Delivered end user support through phone, Teams, and Service Now.
- Efficiently handled IT-related calls from end users.
- Maintained self-service ticket queue for prompt resolutions.
- Logged and resolved tickets, achieving high success rates.
- Supported major incident processes with accuracy.
- Served as primary IT contact for business communications.
- Collaborated on ad-hoc IT initiatives and projects.
- Updated Knowledge Articles to enhance team resources.
- Trained new staff in our Citrix, call log procedures, and ticket logging/management.
Leisure Centre Professional
Manor West Leisure Club
Tralee, Co. Kerry
2014.11 - 2016.04
- Reception Duties
- Customer Service to all patrons of the Hotel
- Member file updates - screening forms, type of payments
- Maintaining Company database with client membership details.
- Opening & Close of Business
- Tours of the Leisure club to potential members and residents
- Personal Trainer & Pilates Instructor
- Programme and Class Design
- Client Retention
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Owner
Body Benefit Health & Fitness
Abbeydorney, Co. Kerry
2012.03 - 2014.11
- Personal Training
- Fitness & Pilates Classes
- Online Coaching – Personal Training & Nutrition Plans
Customer Service Representative
AETNA Global Benefits – Health Insurance
Castleisland, Co. Kerry
2008.06 - 2011.12
- Review and process global health insurance claims.
- Updating and maintain a live database.
- Responsible for high profile business accounts
- System testing and involved in the development of the new database
- Payment analysis
- Auditing and mentoring colleagues
Claims & Quality Assurance Specialist
KPMG-HSE Health Repayment Scheme
Tralee, Co. Kerry
2006.08 - 2008.06
- Reviewed and evaluated claim forms alongside supporting documentation.
- Cross-referenced multiple databases to identify relevant data.
- Entered data and codes according to detailed procedures.
- Processed insurance claims by approving or denying based on established protocols.
- Conducted audits to ensure compliance with standards.
- Performed quality assurance on payments and data accuracy.
- Achieved minimum speed and accuracy qualifications as required.
Business Travel Consultant
Fleet Street Travel
Tralee, Co. Kerry
2004.11 - 2006.08
- Booked business travel for high-profile accounts, ensuring timely arrangements.
- Researched and secured hotels across UK and Paris using multiple databases.
- Utilised live database for efficient travel bookings, achieving designated speed and accuracy standards.
Administrator
Boston Bluestone
Dorchester, MA
2002.09 - 2004.03
- Maintenance of all customer, vendor and employee files using multiple databases.
- Accounts payable
- Accounts receivable
- Payroll using ADP software.
- Preparation of estimates, purchase orders and invoices
- Business Travel Bookings.
- Primary contact for Customers & Vendors for the company.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Supervisor/Key holder
Claires Accessories
Manor West Retail Park, Tralee, Co. Kerry
2001.06 - 2002.08
- Delivered superior customer service to all store patrons.
- Executed daily opening and closing procedures efficiently.
- Managed cash handling and financial transactions accurately.
- Merchandised products according to planogram specifications.
- Delegated tasks effectively to maintain balanced workload among team members.
Education
FETAC Level 5 - Secretarial, Business & Tourism Studies
Tralee Community College
Tralee, Co Kerry 2000.09 - 2001.05
NCEHS – National Certificate - Exercise, Health Studies & Personal Training
National Training Centre
Maradyke Arena, Cork 2011.09 - 2012.02
FETAC Level 6 Train the Trainer - Teaching
Professional Development
Tralee, Co Kerry 2012.12 - 2012.12
ITEC Diploma - Beauty Specialist
Kerry College
2013.01 - 2013.07
Accredited Kids Mindfulness Practitioner - Mindfulness
Creative Mindfulness for Kids
Tralee, Co Kerry 2023.01 - 2023.09
Skills
- Microsoft Office Suite
- Data processing
- Office administration
- Group training
- Customer service orientated
References
- TJ, Brennan, Team Leader, 0877452676, Aetna Global Benefits
- Kathryn, Kissane, Project Manager, 0876736706, Health Repayment Scheme/KPMG
- Alessandro, Santini, Owner, Boston Bluestone, Available on request
Affiliations
- Mindfulness, Personal Development, Health Fitness & wellbeing.
References
References available upon request.
Timeline
Accredited Kids Mindfulness Practitioner - Mindfulness
Creative Mindfulness for Kids
2023.01 - 2023.09
Customer Service Representative
JRI America
2016.07 - 2019.11
Leisure Centre Professional
Manor West Leisure Club
2014.11 - 2016.04
ITEC Diploma - Beauty Specialist
Kerry College
2013.01 - 2013.07
FETAC Level 6 Train the Trainer - Teaching
Professional Development
2012.12 - 2012.12
Owner
Body Benefit Health & Fitness
2012.03 - 2014.11
NCEHS – National Certificate - Exercise, Health Studies & Personal Training
National Training Centre
2011.09 - 2012.02
Customer Service Representative
AETNA Global Benefits – Health Insurance
2008.06 - 2011.12
Claims & Quality Assurance Specialist
KPMG-HSE Health Repayment Scheme
2006.08 - 2008.06
Business Travel Consultant
Fleet Street Travel
2004.11 - 2006.08
Receptionist/Administrator
Boch Honda
2004.03 - 2004.08
Administrator
Boston Bluestone
2002.09 - 2004.03
Supervisor/Key holder
Claires Accessories
2001.06 - 2002.08
FETAC Level 5 - Secretarial, Business & Tourism Studies
Tralee Community College
2000.09 - 2001.05