Elvita Udre
Kilkenny
Summary
Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Billy Byrnes
Kilkenny
06.2022 - 02.2024
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Client Consultant
Swedbank
Latvia
02.2021 - 04.2022
- Met with local business and community organizations to develop leads and generate business.
- Consulted carefully with customers for duration of sales process in order to maximize satisfaction and prevent problems.
- Maintained accurate records of all interactions with clients in a timely manner.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Waitress
Skroderkrogs Restaurant
Latvia
04.2015 - 02.2021
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phone calls for reservations or takeout orders in a professional manner.
Waitress
Jaunpilseta Cafe
Latvia
06.2013 - 03.2015
- Provided excellent customer service to ensure repeat customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
Education
Level 3 - Leadership And Managemrnt
Training Services Kilkenny ETB
Kilkenny02-2024
Level 7 BBA - Business Management Specialist
College of Business Administration
Latvia10-2021
GED -
Ventsplis Technical School
Latvia09-2016
High School Diploma -
Ventsplis 5th High School
Latvia06-2012
Skills
- Service Delivery Management
- Operations Oversight
- Money Handling
- Staff Supervision
- Professionalism
- Customer Service
- Order Accuracy
Languages
Latvian
First Language
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Timeline
Food and Beverage Manager
Billy Byrnes
06.2022 - 02.2024
Client Consultant
Swedbank
02.2021 - 04.2022
Waitress
Skroderkrogs Restaurant
04.2015 - 02.2021
Waitress
Jaunpilseta Cafe
06.2013 - 03.2015
Level 3 - Leadership And Managemrnt
Training Services Kilkenny ETB
Level 7 BBA - Business Management Specialist
College of Business Administration
GED -
Ventsplis Technical School
High School Diploma -
Ventsplis 5th High School
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