Elroy Cardozo
Dublin,Ireland
Summary
I am a skilled security professional with experience working in the Aviation industry. I adhere to a calm and friendly personality proficient in areas related to threat assessment, system monitoring and following security procedures. I am seeking to leverage my skills.
I am experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.
Overview
10
10
years of professional experience
Work History
Sales Energy Advisor
BillSave
08.2024 - Current
- Field Sales ( Door-to door sales, Client acquisition, documentation reporting).
- Selling energy utility door to door for SSE Airtricity
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Executive Security
Indigo - Interglobe Aviation Ltd
03.2022 - 05.2024
- AVSEC BASIC Qualified (98%).
- BCAS certified Security Screener (82%).
- Manage safe and secure operations in accordance with the security program and applicable procedures.
- Proven ability to learn quickly and adapt to new situations.
- Maintain standards as per company requirements.
- Ensure effective threat assessments and response capability.
- Perform duties as per the security program.
- Control theft and pilferage of company property.
Sales Advisor
Tech Mahindra Business Solutions
03.2021 - 11.2021
- Assisted customers with sales support, resolving issues quickly and maintaining high satisfaction levels for 3 UK process.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Demonstrate features, answered questions and offered solutions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Increased sales by establishing rapport with customers and identifying their needs.
Service Provider
Sitel BPO
03.2020 - 02.2021
- Provide full dedicated customer service to external internet service provider - Earthlink Process
- Handling inbound calls from customers, to assist them with network issues.
- Helped customers with services, ensuring high levels of satisfaction and loyalty.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Football Coach
Gold Standard Sports
04.2019 - 12.2019
- To provide an enjoyable and safe sporting experience for an assigned group of youngsters while they learn individual and team game skills, sportsmanship, and fair play.
- Instilled discipline and principles of good sportsmanship in players.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Prepared athletes for special competitions and tournaments.
Career break: Persued further education
Mahatma Gandhi University
Mumbai, India
06.2017 - 09.2018
Self employed
Safia’s Guest House
Goa, India
09.2015 - 05.2017
- Managing online reservations and resolving guest queries.
- Handling check-ins and check-outs.
- Onsite property manager, to deliver a smooth guest experience and other ad-hoc duties.
Education
Bachelor of Computer Applications - Computer Applications Development
Mahatma Gandhi University
India 06/2017 - 09/2018
Bachelor - Computer applications
Karnataka State Open University (KSOU)
India 09/2013 - 06/2015
Associate of Science - Physics, Chemistry, Mathematics And Biology
Fr. Agnel Junior College
06/2012 - 05/2013
Skills
- Microsoft office suite( word, excel)
- Security procedure Adherence
- Certified Screener
- Sales Experience
- Customer service experrience
- Interpersonal communication Skills
- Problem solving
- Graphic design
- Logo design
- Logo Creation
- Image Editing
- Illustration
HOBBIES AND INTERESTS
- Football and hockey enthusiast
- Swimming
- Reading
- Socialising
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Konkani
Fluent
Timeline
Sales Energy Advisor
BillSave
08.2024 - Current
Executive Security
Indigo - Interglobe Aviation Ltd
03.2022 - 05.2024
Sales Advisor
Tech Mahindra Business Solutions
03.2021 - 11.2021
Service Provider
Sitel BPO
03.2020 - 02.2021
Football Coach
Gold Standard Sports
04.2019 - 12.2019
Career break: Persued further education
Mahatma Gandhi University
06.2017 - 09.2018
Self employed
Safia’s Guest House
09.2015 - 05.2017
Bachelor of Computer Applications - Computer Applications Development
Mahatma Gandhi University
06/2017 - 09/2018
Bachelor - Computer applications
Karnataka State Open University (KSOU)
09/2013 - 06/2015
Associate of Science - Physics, Chemistry, Mathematics And Biology
Fr. Agnel Junior College
06/2012 - 05/2013
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