Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eloise Clancy

Data Analytics

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

2
2
years of professional experience

Work History

Process Executive CSR

Infosys(BT)
01.2022 - 01.2023
  • Technical support provided to customers regarding Broadband, Tv and Landline
  • Helped customers with setting up products and troubleshooting when a problem occurs
  • Trained in maintenance with FTTC and Copper Lines
  • Assisted Field Technician's with resolving connectivity issues
  • Kept KPI'S on target
  • Collect and report Customer feedback to ensure that best practice is recognized and maintained

Process Executive CSR

Infosys(EE)
01.2021 - 01.2022
  • Provided technical support to customers for mobile devices, including smartphones and tablets, resolving issues related to software, hardware, and network connectivity
  • Ensure that the performance parameters are met and exceeded within the guidelines, policies of the company
  • Sales experience with devices, sim only plans and wearables
  • Monthly targets met

Education

Bachelor of Science - Process Digitalisation

Innopharma
Dublin
04.2001 -

Applied Software Development

CCT
Dublin
04.2023 - 01.2024

Junior Degree - undefined

Sligo College of Further Education
01.2020 - 01.2021

Skills

Experienced in Diverse Programming Languages

Strong Computer Science Knowledge

Technical Knowledge

Team-Oriented Cooperation

Innovative Problem Solving

Data Analysis with MySQL

Experienced with Android Studio Development

Skilled in Visual Studio Development

Database Management

Effective Relationship Management

Consistent Work Commitment

Risk Management Compliance

Data Monitoring

Data Quality Assessment

Active Listening

Claims Administration

Workflow Analysis

Organized Data Management

Problem-Solving Skills

Advanced Excel Functions

Timeline

Applied Software Development

CCT
04.2023 - 01.2024

Process Executive CSR

Infosys(BT)
01.2022 - 01.2023

Process Executive CSR

Infosys(EE)
01.2021 - 01.2022

Junior Degree - undefined

Sligo College of Further Education
01.2020 - 01.2021

Bachelor of Science - Process Digitalisation

Innopharma
04.2001 -
Eloise ClancyData Analytics