Eloise Clancy
Data Analytics
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
2
2
years of professional experience
Work History
Process Executive CSR
Infosys(BT)
01.2022 - 01.2023
- Technical support provided to customers regarding Broadband, Tv and Landline
- Helped customers with setting up products and troubleshooting when a problem occurs
- Trained in maintenance with FTTC and Copper Lines
- Assisted Field Technician's with resolving connectivity issues
- Kept KPI'S on target
- Collect and report Customer feedback to ensure that best practice is recognized and maintained
Process Executive CSR
Infosys(EE)
01.2021 - 01.2022
- Provided technical support to customers for mobile devices, including smartphones and tablets, resolving issues related to software, hardware, and network connectivity
- Ensure that the performance parameters are met and exceeded within the guidelines, policies of the company
- Sales experience with devices, sim only plans and wearables
- Monthly targets met
Education
Bachelor of Science - Process Digitalisation
Innopharma
Dublin 04.2001 -
Applied Software Development
CCT
Dublin 04.2023 - 01.2024
Junior Degree - undefined
Sligo College of Further Education
01.2020 - 01.2021
Skills
Experienced in Diverse Programming Languages
Timeline
Applied Software Development
CCT
04.2023 - 01.2024
Process Executive CSR
Infosys(BT)
01.2022 - 01.2023
Process Executive CSR
Infosys(EE)
01.2021 - 01.2022
Junior Degree - undefined
Sligo College of Further Education
01.2020 - 01.2021
Bachelor of Science - Process Digitalisation
Innopharma
04.2001 -
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