Elliott O'Rourke
Tallaght, Dublin
Summary
Highly skilled Technician with extensive experience in data center operations and network management. Proficient in fibre splicing, hardware, and software troubleshooting. Demonstrates exemplary customer service skills, strong IT expertise, and a commitment to operational excellence. Adept at managing complex projects in fast-paced environments, ensuring high standards of performance and reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IBX Technician III
Equinix Ireland
12.2021 - Current
- Efficiently manage and execute regular tape rotations to ensure data backup integrity and accessibility
- Install and test cross-connects, ensuring seamless network connectivity between different systems and clients
- Proficient in managing Electronic Management Systems (EMS) and Building Management Systems (BMS), ensuring optimal operational performance and efficiency
- Design, build, and maintain cold aisle containment structures in data halls to improve cooling efficiency and reduce energy consumption
- Utilize Fluke testing equipment to accurately test and certify fibre optic and copper cables, ensuring high-performance network infrastructure
- Oversee and manage warehouse operations, including inventory control and shipment management, to ensure timely and accurate delivery of equipment and supplies
- Lead the Network Operations Centre (NOC) as the operational commander, coordinating tasks and ensuring team alignment to achieve operational objectives
- Work effectively as part of a dynamic team in a fast-paced, high-stress environment, demonstrating strong collaboration and communication skills
- Communicate effectively with customers to understand their needs, provide technical support, and ensure high levels of customer satisfaction
- Terminate copper cables and splice fibre optics with precision to ensure reliable and efficient network connections
- Install, configure, and troubleshoot network devices such as switches, servers, and routers to maintain robust and secure IT infrastructure
- Successfully complete work orders (ARD) on time, ensuring all tasks are documented and standards are met
- Conduct detailed data analysis to monitor system performance, identify issues, and optimize operations
- Proficient in using Microsoft Office suite for documentation, reporting, and data analysis
- Experienced in using AMAG security systems for access control and facility monitoring
- Perform comprehensive cable installations, ensuring proper routing, labelling, and compliance with standards
- Certified in first aid, ensuring readiness to respond to emergencies and provide basic medical assistance
- Manage relationships with vendors, coordinating deliveries, negotiating contracts, and ensuring timely procurement of necessary resources
- Skilled in incident response and management processes.
Senior Warehouse Operative
Auto parts Express
Dublin 12
- Loaded and unloaded trucks, stacking, and storing variety of product/material at the warehouse
- Managed logistics of multiple shipments and deliveries within extreme time constraints
- Organised orders for Couriers
- Supervised shipping/receiving dock staging areas provided quality control on high profile time-sensitive deliveries and run daily pull
- Prepared inventory for shipment by attaching tags and labels
- Assisted with deliveries, merchandising, and stock takes/ordering
- Received and stored incoming items according to established system
- Maintained a safe and orderly storage arrangement for all items handled
- Worked as part of a team under the guidance of my supervisors in a fast-paced and busy environment.
Education
Copper and Fiber Qualification (Certified Installer) -
CNCI
BTEC01.2022
Leaving Certificate -
Old Bawn Community School
Dublin 2401.2018
Skills
- Warehousing/Manual Labour Skills
- Fiber Splicing
- Exemplary Customer Service Skills
- Excellent IT Skills
- Hardware and Software
- Data Center Operations
- Network Management
- Monitoring and Automation
- Troubleshooting
- Security Enablement
- Cabling
- Time Management
- Fluke Testing
- Backup and Recovery
- Project Management
- Asset Management
- Virtualization Technologies (VMware)
- Budget Management
Certification
- E.C.DL (European Computer Driving Licence)
- Junior Certificate
- Leaving Certificate
- CNCI
- Data Centre Fundamentals
- First Aid Responder
References
Available on request
Hobbies and Interests
- Reading
- Computer Programming
- Film & Music
- Fashion
- Technology
- Cooking
- Gym
Timeline
IBX Technician III
Equinix Ireland
12.2021 - Current
Senior Warehouse Operative
Auto parts Express
Copper and Fiber Qualification (Certified Installer) -
CNCI
Leaving Certificate -
Old Bawn Community School
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