Elliott Mallon
Dublin
Summary
Detail-oriented civil servant with over three years of experience in administrative functions, records management, and learning and development within government departments. Demonstrated expertise in project management and prioritisation, ensuring efficiency and discretion in high-stakes environments. Strong interpersonal and communication skills, effectively collaborating with diverse teams and stakeholders.
Overview
6
6
years of professional experience
Work History
Executive Officer
Department of Children, Disability and Equality
Dublin
05.2023 - Current
- Led the development of the department's first policies and procedures for records management.
- Led a project to audit and transfer 979 boxes as part of a transfer of functions.
- Led an outreach program to increase awareness of records management.
- Lead a team of clerical officers.
- Supervised everyday financial administration and budgeting for two units.
- Manage the day-to-day operations of the learning and development team.
- Managed a cross-unit network to encourage best practices in records management.
- Presented findings and recommendations to senior leadership on the department's education support scheme.
Clerical Officer
Department of Social Protection
Dublin
06.2022 - 05.2023
- Developed an induction manual for new starters, outlining policies and processes for the specific section.
- Led projects for customers on jobseekers' payments, with a view to helping them gain employment.
- Engaged with stakeholders in other departments and state agencies.
- Fielded queries from the public on social welfare claims on a front desk.
Customer Assistant
Tesco Ireland
Dublin
06.2019 - 08.2021
- Responsible for monitoring stock levels within the store, and ordering stock to ensure the store was sufficiently stocked.
- Provided reports to management on waste levels, and I provided solutions for preventing this.
- Coordinated with local charities to donate unsold stock to reduce waste and provide support to those in need.
- Resolved customer complaints and ensured satisfaction through effective communication.
Education
Bachelor of Arts - Media Studies and Politics
Dublin City University
Dublin12.2021
Leaving Certificate -
Colaiste Eanna
Ballyroan, DublinSkills
- Project management
- Attention to detail
- Effective communication
- Relationship management
- Networking
- Strategic planning
- Time management
- Financial management
Accomplishments
- I developed and implemented the department's first Records Management Policy and Records Retention Schedule, two key obligations under the National Archives Act of 1986
- I oversaw a project to audit and transfer 979 boxes as part of a transfer of functions
- I oversaw a project to assist customers on Jobseekers Allowance to get back to work, and saved over 200k for the department
- I streamlined training and financial tracking processes to improve reporting
- I created a records management e-learning course for the department alongside external developers
- I delivered a presentation on behalf of my unit at an all-staff event to launch a new policy
- I successfully managed a network of 55 records liaison officers to provide updates to policies and provide training tips
References
- Emma Kennedy
- Higher Executive Officer at the Department of Children, Disability, and Equality
- 0868120151
- Eva Dobrowolska
- Higher Executive Officer at the Department of Children, Disability, and Equality
- 0876928836
Timeline
Executive Officer
Department of Children, Disability and Equality
05.2023 - Current
Clerical Officer
Department of Social Protection
06.2022 - 05.2023
Customer Assistant
Tesco Ireland
06.2019 - 08.2021
Bachelor of Arts - Media Studies and Politics
Dublin City University
Leaving Certificate -
Colaiste Eanna
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