Ellie Kane

• Shadow Gardaí in the station to see how it operates.
• Learn about community policing and crime prevention programs.
• Attend talks about road safety, drug awareness, cyber safety, etc.

Observe different Garda units (traffic corps, community relations)

• Attend Wheatfield Prison where I was shown different area's.

• Observe daily work, Watch how solicitors interact with clients.
• Administrative tasks, Filing, photocopying, preparing bundles of documents for court.
• Learning about case files, Seeing how cases are organised and tracked.
• Sitting in the public gallery with your supervising solicitor.
• Learning how the judge, solicitors, barristers, and witnesses all play their roles.

• Observation in the tower or control centre: Watching controllers manage aircraft take-offs, landings, and en-route traffic.
• Learning technology: Seeing radar screens, communication systems, and flight tracking software.
• Understanding how controllers talk to pilots using precise aviation language.
• Tried out ATC simulators to experience the decision-making process.
• Visits the control tower at Dublin Airport
• Talks with air traffic controllers, engineers, and operations staff about career pathways.

Answered inbound phone calls, resulting in excellent customer service provided to clients.

• Increased efficiency of document retrieval with a well-organized filing system.
• Coordinated logistics for various events which led to seamless execution of said events.
• Provided Co-ordination between Banqueting & Kitchen for large groups at special events
• Organized family & corporate events, creating memorable experiences.
• Attend weekly Credit Meeting to discuss and keep track of outstanding event payments
• Prepare and print Signage, Menus, Place cards & Table plans for events
• Attend weekly operational meetings for the events taking place the following week

Rotated stock periodically, reducing instances of expired or outdated inventory.

• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Handled transactions, maintaining accurate till records.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Assisted in stock replenishment to maintain store appearance.
• Maintained clean shop floor, promoting a welcoming environment.
• Delivered excellent customer service by answering queries and providing product information.

• I worked in the Conference and Banqueting department as a waitress.
• Enhanced guest satisfaction through attentive and prompt service.
• Maintained clean and organised dining area for customer comfort.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Provided top-notch service to customers, improved overall dining experience.
• Collaborated with kitchen staff to ensure order accuracy.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Utilised professional communication skills to resolve customer complaints.