Ellena Mathew

• Manage Limitation files: Caseload consisting solely of files that have been issued for limitation and are approaching limitation.
• Draft Claim Forms: Draft and submit claim forms to ensure files have been issued before the limitation date.
• Conduct file reviews: Ensure files are progressing in line with the Stay deadline i.e. reviewing and valuing injuries, instructing treatment, finalising losses.
• Deadlines: Maintain a system of reminders or alerts to ensure deadlines are not missed.

• Manage Liability Disputed Files: Oversee and resolve disputed liability claims by gathering and analysing evidence, advising clients on likely outcomes based on available evidence, and managing client expectations
• Coordinate Evidence Collection: Work with clients, their insurers, and relevant third parties to ensure all material evidence is utilised effectively to progress claims
• Issue Proceedings for Liability: Draft Witness Statements for the purpose of litigation
• Exhaust all opportunities to resolve liability: Attempt to negotiate with third party insurers to reach a favourable outcome for the client

Focus on Limitation

• Review: Conduct comprehensive file reviews to determine whether to issue for liability, limitation, or quantum, and undertake necessary steps, such as drafting witness statements to issue a claim to resolve liability.
• Client Communication: Maintain regular contact with clients, ensuring they are informed and understand the steps taken to protect the limitation period of their claims.
• Record Maintenance: Keep accurate records of cases that must be issued, organise case files efficiently, and manage timelines to ensure adherence to limitation deadlines.
• Commence court proceedings before limitation: Ensure all files are protected before the limitation period has passed by settling or issuing for Quantum/Liability/Limitation.

• Manage Liability Fully/Partially Admitted Claims: Oversee claims from initial assessment through to settlement, including the collection of medical evidence and documentation of financial losses
• Review Medical Reports: Analyse reports from a variety of medical experts and value claims using JC guidelines, relevant case law, and government tariffs based on the nature of the injuries
• Liaise with Experts and Clients: Collaborate with medical professionals and clients to build a comprehensive understanding of injuries, ensuring accurate claim valuation
• Client Support: Advise and guide clients throughout the claims process, providing reassurance and clarity at each stage to enhance their experience and ensure they feel fully supported
• Evidence Collection: Gather and organise evidence to substantiate financial losses, aiming to maximise claim value
• Negotiation: Negotiate with third-party insurers on different heads of loss to achieve fair and favourable settlements

• Handle Customer Transactions: Accurately and efficiently process customer orders and transactions, ensuring a smooth and pleasant experience for each customer
• Staff Training: Provide comprehensive training to new staff members, equipping them with the necessary skills and knowledge to meet role requirements and deliver high-quality service
• Team Management: Assist in the management of café operations alongside the team in the absence of the manager, including overseeing daily tasks and ensuring adherence to café standards
• Customer Satisfaction: Strive to achieve optimal customer satisfaction through excellent communication skills and effectively addressing any customer concerns or complaints to resolve issues promptly