Ellen O Connell
Whites Cross,County Cork
Summary
Meticulous Quality Control Officer with skills in meeting strict deadlines while maintaining quality standards. Excellent technical and analytical skills. First-rate problem-solving abilities and am quick to identify problem areas, diagnose root causes and implement corrective actions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Quality control officer Intern
FitzGerald's Family Bakery
Midleton, County Cork
03.2022 - 09.2022
- Conducted calibration checks to maintain accurate and precise measurement instruments used in quality control process.
- Reviewed verification protocols for accuracy and compliance with established standards.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Conducted Quality Control (QC) testing on products, meticulously reviewing QC tests to maintain high standards.
- Reviewed production and analytical methods for compliance with GMP guidelines, maintaining quality control.
- Oversaw Corrective and Preventive Actions (CAPA)
- Approved incoming materials by confirming specifications and taking measurement tests.
- Provided support for Quality Management Systems (QMS), contributing to continuous improvement of quality processes.
- Oversaw environmental monitoring process to maintain controlled, compliant testing environment.
- Managed Out of Specification results, implementing corrective actions to address deviations from established quality parameters.
- Oversaw employee performance to monitor and enforce compliance with company standards.
- Contributed to development of guidelines, processes and documentation to meet required business standards.
- Assisted with reviewing Standard Operating Procedures and Work Instructions.
- Performed periodic operational checks of data held within database to uphold quality standards.
- Collated required documentation to support external reviews and audits.
- Made follow-ups on allocated action plan to meet completion timescales.
- Mitigated potential risks, implementing proactive strategies to address key issues.
- Demonstrated critical time management, organisational skills and a strong work ethic to ensure tasks were completed effectively and efficiently.
- Demonstrated accountability and initiative by proactively identifying and mitigating potential risks.
- Communicated ideas and information clearly and concisely, both verbally and in writing.
- Adapted to new situations and learned new skills quickly.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Participated in staff meetings to discuss latest developments.
- Monitored stock to maintain consistent supply for inventory.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Showed initiative and willingness to take on new challenges.
- Participated in training to enhance skills and promote growth.
- Sought feedback actively and used it to improve performance.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Worked productively with team members to achieve common goals.
Work Placement Quality Control Officer
Ballymaloe Foods
Little Island, Cork
11.2018 - 02.2019
- Updating product specifications; reviewing all stock and ingredients and making appropriate changes
- Assisting with audit preparations; ensuring all necessary signs were clear and in place, ensured everything was clean and presentable, checked documents were up to date
- Assisting with customer complaints; documented complaints and helped to resolve
- Verifying new product designs; received new labels from the design team, ensuring the correct information was labeled clearly and within all appropriate regulations
- Calibrating equipment; verified weighing scales and thermometers were reading the correct weights and temperatures and documented all information
- Filing and documenting; gathered daily reports, signed, dated and filed
Stand in Manager/Supervisor/Sales Assistant
Quiz Clothing
Mahon, Cork
04.2017 - 03.2018
- Office management, including documentation, filling, reporting and emailing
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Dealt with customer complaints and rectified product and service issues.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained documents and records to comply with internal policies and external regulations.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Identified and addressed process inefficiencies to drive higher output.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Received and processed product returns.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Management of shop floor
- Sorting out payroll and rosters; created a new system of documenting rosters and sorting for payroll
- Documenting and reporting trade information and status reports (daily, weekly, monthly, yearly) to managers
- Management and transferring of stock; checking all stock, scanning, boxing, sorting collection
- Training in staff in all aspects
- Changing floor layout; implementing floor designs
- Till points/sales
- Deliveries; including verification, document reporting and filling
- Helping customers and promoting sales
- In charge of staff; managed and resolved any problems faced by all staff members, consumers and the company itself
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Conducted periodic performance reviews for direct reports.
- Adhered to customers’ needs through interaction and solving any problems
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Education
Bachelor of Science - Food Science
University College Cork
Cork 09.2019 - 05.2023
QQI Level 5 - Applied Biology (Food Science)
Colaiste Stiofain Naofa
Cork 09.2018 - 05.2019
Skills
- Supply chain management
- ISO 9001
- Process capability evaluation
- Issue resolution
- Project development
- ISO 14001
- Quality process implementation
- Quality management
- Incident investigations
- Production optimisation
- Chemical processing equipment
- Operations maintenance
- Safety and regulatory compliance
- Job Safety Analysis (JSA)
- Resource management
- Process engineering
- Process Safety Management (PSM)
- Material evaluations
- Test result analysis
- Hazard identification
- HACCP
- Food safety
- Food spoilage prevention
- Temperature monitoring
Timeline
Quality control officer Intern
FitzGerald's Family Bakery
03.2022 - 09.2022
Bachelor of Science - Food Science
University College Cork
09.2019 - 05.2023
Work Placement Quality Control Officer
Ballymaloe Foods
11.2018 - 02.2019
QQI Level 5 - Applied Biology (Food Science)
Colaiste Stiofain Naofa
09.2018 - 05.2019
Stand in Manager/Supervisor/Sales Assistant
Quiz Clothing
04.2017 - 03.2018
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