Ellen Enright
Castleconnell,Limerick
Summary
Self-motivated team player with strong organisational and interpersonal skills. Always looking to learn new skills, take on extra responsibility and grow professionally.
Overview
4
4
years of professional experience
Work history
Chef de rang
Dromoland Castle
, Co.Clare
2023.09 - Current
- Working in a fine dining restaurant taught me another level of service.
- Managed fine dining experience for average of six tables to guarantee high levels of customer satisfaction.
- Greeted and seated guests on arrival in line with company standards and procedures like napkin service.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained detailed knowledge of menu items to make tailored guest recommendations.
Concierge
Hotel Arts Barcelona, Ritz Carlton
Barcelona, Spain
2023.02 - 2024.07
- Provided guests with lists of upcoming activities and events and restaurant recommendations
- Coordinated with housekeeping or maintenance department to address needs of clients.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Learnt how to use opera system
Barista + Waitress
Hotel Arts Barcelona, Ritz Carlton
Barcelona, Spain
2022.08 - 2023.01
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Built and nurtured customer loyalty by remembering personal preferences.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Housekeeper
University of Limerick
, Co. Limerick
2022.06 - 2022.08
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Delivered faultless cleanliness standards and exceptional guest care.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Deli worker + Cashier
Centra
Ballina, Co. Tipperary
2022.01 - 2022.05
- Tagged products quickly and accurately with price tags and stickers.
- Managed customer lines for minimum wait times and high satisfaction.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- served food and made cakes for the shop checking dates and following all HACCP procedures.
Barista + Waitress
Raw Cafe + Interiors
Killaloe, Co. Clare
2020.08 - 2021.06
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Barista
Costa Coffee
Apple green, Birdhill, Co. Tipperary
2020.01 - 2020.04
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
Education
Shannon College of Hotel Management
Shannon, Clare 09/2021 -
Skills
- Customer service
- Efficient under pressure
- Barista experience
- Food and beverage knowledge
- Extensive hospitality background
- Teamwork
- Guest relations
Languages
English
Native
Spanish
Intermediate
Timeline
Chef de rang
Dromoland Castle
2023.09 - Current
Concierge
Hotel Arts Barcelona, Ritz Carlton
2023.02 - 2024.07
Barista + Waitress
Hotel Arts Barcelona, Ritz Carlton
2022.08 - 2023.01
Housekeeper
University of Limerick
2022.06 - 2022.08
Deli worker + Cashier
Centra
2022.01 - 2022.05
Barista + Waitress
Raw Cafe + Interiors
2020.08 - 2021.06
Barista
Costa Coffee
2020.01 - 2020.04
Shannon College of Hotel Management
09/2021 -